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ThottiKuttapan
Blue Screen Again
Posts: 4
Registered: ‎12-23-2018
Location: IN
Views: 195
Message 1 of 3

Moto g6 get turned off randomly after pie update

after the pie update the device get turned off(or shut down,its not happening when i am using it,so i am not sure) randomly.This doesnt happen when i am using the phone.This just began after the very next day of pie update.I have tried reseting app preference and all that,it doesnt work.When i try to use phone after some time the phone it seems that phone is off,and i have to power on.

Senior MotoAgent
Senior MotoAgent
Posts: 98
Registered: ‎03-11-2019
Location: US
Views: 130
Message 2 of 3

Re: Moto g6 get turned off randomly after pie update

Hi ThottiKuttapan,

 

Thanks for posting. I would suggest to calibrating your battery first To calibrate the battery Hold the power button until the phone reboots > Plug into the supplied charger > Charge to 100% > Leave on the charger for at least an additional hour. Please let me know how it goes.

 

Best regards,
Zeke
Motorola Support

ThottiKuttapan
Blue Screen Again
Posts: 4
Registered: ‎12-23-2018
Location: IN
Views: 124
Message 3 of 3

Re: Moto g6 get turned off randomly after pie update

i have done that.No use.I even reset my phone.It was my mistake to buy this product.Thank you for ur help.

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