03-14-2019 04:21 PM - edited 03-14-2019 04:23 PM
I purchased a moto g6 in september 2018. Until a week ago it was working great. For the last 5 to 6 days it has been lagging a lot. Switching between applications or typing causes the screen to almost freeze. Battery also seems to last slightly less. I haven't done any installation lately and I don't do anything fishy with my phone. I don't keep games or any heavy apps. Storage is more than 50% free. I did a restart after clearing up the cache or data of most apps. Current OS is android 8.0.0.
What steps do I take to troubleshoot this problem? I would rather not do a factory reset unless there are reasons to believe this is necessary.
03-19-2019 09:34 AM
Please try booting the phone in safe mode observe and see if it will happen there.
To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Let us know. Thanks.