03-31-2019 01:32 PM
Today my Motorola g6 updated to android pie, but immediately after the update I have had no service and have been unable to solve it with all of the recommended fixes. My calls texts and data are not working and if I try to make a call it says turn off flight mode, but flight mode is off. If I try to manually find a network it says no network available. I have tried various reboots, reinserting the SIM card and checking my network's apn settings etc but nothing works. I'm on Giffgaff in the UK. I'm certain it's a software bug issue as there was no problem at all until android 9.0 was installed earlier. Any help is gratefully received
03-31-2019 01:51 PM
03-31-2019 02:18 PM
Thanks for your assistance. Booting in safe mode doesn't help so it can't be an app issue. I haven't done a full factory reset yet as I need to find a way to backup my photos first, do you think that is likely to solve the problem?
04-01-2019 05:49 AM
My network have said there are no issues in my area and because my sim works fine in other phones it must be a Motorola problem. They said it sounds like my phone's network radio antenna has been turned off by the update somehow?