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atomic2110
Blue Screen Again
Posts: 1
Registered: ‎03-25-2019
Location: US
Views: 172
Message 1 of 3

Moto g6 occasionally lags freezes up very briefly, plus some other minor things

Picked up a g6 a few weeks after release. For a while now, I've been having problems where the the system freezes up while doing almost anything. It lasts only a few seconds but no controls work and button animations often get stuck in the middle of the animation until it finishes its episode. Seems to be aggravated if I am downloading something or using android auto, but it can happen during seemingly easy tasks like scrolling through pages in Chrome. 

 

Other issues that may be related:

- storage manager loads infinitely unless I clear its data. This only works temporarily. 

- I wasn't able to send texts in one instance unless I cleared the data for the messages app. Clearing just the cache didn't work.

- this may be my provider (Verizon), but the phone will sometimes not receive calls. 

 

Steps I have taken to fix:

-safe mode didn't have noticeable effect. The freezing issue is hard to reproduce, happens every few minutes if I'm just using Chrome or something.

-clearing app data/cache of big apps and some system apps had no effect, except as described above.

-factory reset without app restore did not fix the issue.

 

Any ideas what could be wrong? Is this a hardware issue? 

Senior MotoAgent
Senior MotoAgent
Posts: 4,890
Registered: ‎12-04-2017
Location: IN
Views: 128
Message 2 of 3

Re: Moto g6 occasionally lags freezes up very briefly, plus some other minor things

Hi atomic2110,

 

Thanks for posting, sorry to hear about the ongoing issues. Let me try to help. Please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Also, please record a small video showing what you see in Safe Mode. We would like to take a look.

 

Regards,

Swaraj

Motorola Support

atomic2112
What's DOS?
Posts: 1
Registered: ‎03-26-2019
Location: US
Views: 69
Message 3 of 3

Re: Moto g6 occasionally lags freezes up very briefly, plus some other minor things

Hello, same account as above, had trouble accessing the forum account for some reason. 

 

Anyhow, this profile has the IMEI. Please look into apps to see any issues. 

 

I'll see about getting a video, but the lagging just seems to be the phone hanging up as if it's opening up a huge file. 

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