03-26-2019 03:45 AM
My phone ring tone keeps disappearing. It only vibrates. I go back and change it back to a moto ringtone and it says NONE. What the heck??
This is strange, let me try to help. Just to narrow down—may I know from when did you start noticing this on your device? Have you installed any recent apps on your device? How frequently does it change?
Can we test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up " Power off" key until the Safe Mode instructions pop up. Reboot your device to get back to the 'Normal Mode'.
Let us know how it goes?
03-26-2019 09:36 PM
03-28-2019 05:15 AM
Has been going since I bought the phone seems to happen after I turn the phone off. I recently installed the Ring app, but it was happening before that. The safe mode and reboot did not help.
Thanks for testing, we have shared your feedback with our team who will further look into this and get in touch with you.