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Vaibhav9985
Paper Tape
Posts: 2
Registered: ‎07-25-2018
Location: IN
Views: 630
Message 1 of 3

Moto g6 screen remains awake

I received my Moto g6 just two days back and it already has this issue. Works perfectly fine in safe mode but doesn't get permanently resolved. Has anyone faced similar issue ? solution ??

Senior MotoAgent
Senior MotoAgent
Posts: 6,032
Registered: ‎12-04-2017
Location: IN
Views: 590
Message 2 of 3

Re: Moto g6 screen remains awake


@Vaibhav9985 wrote:

I received my Moto g6 just two days back and it already has this issue. Works perfectly fine in safe mode but doesn't get permanently resolved. Has anyone faced similar issue ? solution ??


Hello Vaibhav9985,

 

Thank you for writing to us, if this is working in safe mode then it is more like the third party is causing the trouble.

 

  • Just to narrow down, may I know from when are you facing this issue? 
  • Does this happen when you use any specific app?
  • Try removing any battery saver or the recent apps downloaded to see if that is affecting? 

Also, please update your profile with the IMEI number of your phone? If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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Vaibhav9985
Paper Tape
Posts: 2
Registered: ‎07-25-2018
Location: IN
Views: 581
Message 3 of 3

Re: Moto g6 screen remains awake

I have been facing this issue since day 1. 

First instance, I just restarted with safe mode and it worked. So it didn't bother much.

Next morning, I snoozed the alarm and saw after fifteen minutes that the screen was still awake.

 

P.S. I have updated my profile

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