07-16-2019 08:55 PM
07-17-2019 07:50 AM
Apologies for the inconvenience this may have caused. Appreciate your help Zassy. Let me share the steps below;
If you have any questions please let us know?
07-17-2019 09:07 AM
07-17-2019 05:30 PM
This is ridulous. Just came back home from vacation. A lot of new pictures were taken during the trip. After coming back home with WIFI access I decided to upgrade my MOTO G6. Now I found this thread full of people suffered like me. I don't use data back up service as I don't trust Google or Microsoft. It seems Lenovo/Moto don't give a sh*t about customer's data and time.
07-17-2019 10:15 PM
I just rebooted my MOTO G6 Play last night and I have a pin code to bootup (which works fine still) and a Fingerprint unlock which works fine except for the fact that on reboot, android requires me to enter my lockscreen pin one time (which no longer works) as described by everyone in this thread. I am actually astonished that this was reported back in March and the update is still being pushed out. I cannot get my phone unlocked and have very sensitive data on it that I CANNOT just go and factory reset my phone. I have tried many different variables of my pin which did not work along with generic pins like 0000, 1234, 1111, 1, 2, 3, 4, 2222, 0, 3333, etc
This isssue was also reported 3 days ago on Samsung devices after the update: https://www.pcmag.com/news/369523/broken-galaxy-s10-update-requires-factory-reset-to-fix
Is Motorola even attempting to find a solution to this issue? Are you planning on stopping the update rollout? I have 5 more Moto G devices in my home and strongly considering moving away frommy beloved Moto Gs after reading that this issue was reported back in March and the update has still been pushed to devices.
Please let me know if I can do anything to help debug this issue.
Very disappointed loyal customer.
07-19-2019 07:39 AM
07-23-2019 07:23 AM - edited 07-29-2019 02:22 PM
We recommend trying the LMSA tool, but adding on that, please note that this using the rescue tool will factory data reset the phone and somehow the same as performing an external reset via recovery mode.
07-24-2019 05:41 AM - edited 07-24-2019 05:48 AM
It’s absolutely unconscionable that an issue, well known in March, still strikes people with updates rolled out end of July!
Either stop rolling out the updates, or fix things.
Luckily for me, my "life" resides on an iPhone XS Max, and I bought the Moto G6 from Google only to activate what back then still was called ProjectFi so I could then move the SIM card to my iPhone.
Still, I maintained the Moto G6 as an emergency back up phone should I lose my iPhone, I also set it up as Navigation system, spending days downloading global maps, so I could use it as a travel phone in areas where I rather have a $200 phone stolen than a $1200 phone.
Even so, I'm looking at several days of work, downloading all my apps, map data, redoing settings and screen layout, etc. That is infuriating enough, but if I had e.g. tons of vacation pictures and other personal, irreplaceable data on the phone, and something like this had happened, I'd be suing. It's actually a miracle, there's no class action lawsuit at this point.
There should be heads rolling in the release engineering department at this point!
08-01-2019 06:09 AM - edited 08-01-2019 06:12 AM
I am beyond upset. First of all I never even created a password so why am I being asked for one??? I cannot afford to do a reset on my phone. Although many things are saved. There are still many things that are not. I was a faithful Samsung user for over 20 years, I will never trust this brand again. I'm going back to Samsung.