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5996 Posts

12-04-2017

India

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  • Message 11 of 120

Re: Moto G6 not accepting pattern after update

2019-03-27, 10:49 AM

 wrote:

My moto G6 has just recieved the pie update and will no longer recognise the my pattern to unlock the phone, but it will recognise the same pattern to start android, there's no way around the pattern unlock that I can find, does anyone have any solutions before I reset it?

thanks guys.


Hi lark2,

 

Thanks for posting, let me try to help. May I know if you are able to access your device via 'Password'. If yes, have you tried changing the 'Pattern Lock' on your device to see if that makes any difference? Also, just to confirm, did you notice this right after the update?

 

Please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,

Swaraj

Motorola Support

 

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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6 Posts

03-25-2019

Ireland

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Re: Moto G6 not accepting pattern after update

2019-03-27, 12:35 PM

There is another Thread on this issue. It has been caused by the update. There is no workaround to solve this and the only solution is to factory reset the device.

 

Even since then there is still some power and on/off issues. All in all, a disaster of an update. 

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6 Posts

03-25-2019

Ireland

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  • Message 13 of 120

Re: MOTO G6 Pattern lock not recognized after Android 9 update

2019-03-27, 12:37 PM

Only option was the Factory reset. Painful and unnecessary. Even since then issues with the phone randomnly powering off. Won't start unless to developer menu and then boot normally.

Power consumtion/battery life issues.

All in all....a disaster. Seems like this was an update too far, and not well tested before being rolled out.

A decision maker when it comes to choosing a new handset manufacturer for a new phone.

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4 Posts

03-27-2019

United Kingdom of Great Britain and Northern Ireland

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Re: MOTO G6 Pattern lock not recognized after Android 9 update

2019-03-27, 22:15 PM

Yes please can you sort mine if possible as its done exactly the same as the people 

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4 Posts

03-27-2019

United Kingdom of Great Britain and Northern Ireland

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Re: MOTO G6 Pattern lock not recognized after Android 9 update

2019-03-27, 22:17 PM
i think i have done the privacy thing OK sorry new to this
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4 Posts

03-27-2019

United Kingdom of Great Britain and Northern Ireland

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Re: MOTO G6 Pattern lock not recognized after Android 9 update

2019-03-27, 22:31 PM

 wrote:

I've just updated my MOTO G6 to Android 9.0.

The phone does not recognize my lock pattern to gain access to the home screen, although the same pattern is a used and enables going through the reboot screen (the black screen).  

I can receive calls, see notifications and control the volume and restart options but that's basically it.

I tried several restarts (regular and safe mode) to no avail.

 

Please help as soon as possible.

 

How long if at all did it take for this to get sorted???

 

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6 Posts

03-25-2019

Ireland

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Re: MOTO G6 Pattern lock not recognized after Android 9 update

2019-03-28, 9:14 AM
You'll need to Factory Reset the phone and you will lose any unsaved data.

There is no solution to this as far as I have tried. Hopefully you had a recent backup of the device.

Be wary if you had a Google account signed in on the phone you will need to enter those credentials again once you reset it.

Disaster all in all but hope that helps
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4 Posts

03-27-2019

United Kingdom of Great Britain and Northern Ireland

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Re: MOTO G6 Pattern lock not recognized after Android 9 update

2019-03-28, 9:55 AM

 wrote:
You'll need to Factory Reset the phone and you will lose any unsaved data.

There is no solution to this as far as I have tried. Hopefully you had a recent backup of the device.

Be wary if you had a Google account signed in on the phone you will need to enter those credentials again once you reset it.

Disaster all in all but hope that helps

 

 

Luckily I do regular backups n thank you for replying to me. I'm going to contact Motorola just in case lol then if not it will be the reset option. What a nightmare over what should be a standard update 


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3 Posts

03-29-2019

United Kingdom of Great Britain and Northern Ireland

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  • Message 19 of 120

Re: Moto G6 not accepting pattern after update

2019-03-29, 8:58 AM

Dear Agent_Swaraj,

 

do you have an update on this issue?  I also posted a new thread in the forum about this.  Is the other poster correct that nothing can be done other than a Factory Reset?

 

Do you know what has caused the issue?


I don't think this is good on a 6-month old phone costing £200, to be honest.

 

Cheers,

 

Surfcat

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