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14042 Posts

03-05-2018

United States of America

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Re: Moto g6 upgrade to android 9 screen pin changed

2019-03-29, 16:41 PM

Hi surfcat,

 

Thanks for posting. It's just a bit odd for me. What's the exact message when you unlock the phone with your pin? Try booting the phone in safe mode. While the screen is locked, press and hold the Power button until you see the "Power Off" and "Restart" on the screen > Touch and Hold the Power off on the screen until the phone reboots. It will ask you to input your pin again. Just turn off and on the phone to boot it back to normal mode. 

 

Best regards,
Rich
Motorola-Lenovo Support



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8 Posts

03-29-2019

United Kingdom of Great Britain and Northern Ireland

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Re: Moto g6 upgrade to android 9 screen pin changed

2019-03-29, 17:54 PM

I've got the same issue. after the over the air update to andriod 9, it asked me to enter my pin. I enter it and it keeps saying it is wrong. I am INCREDIBLY annoyed this update has messed up my phone. I cant unlock it with fingerprint as it says for security it needs me to enter my pin first. I've now tried over 78 times and the **removed** thing doesn't even give me an option to reset it by sending a reset request to my linked google account. 

 

The safe mode option doesn't work either as it still says wrong pin. 

 

What do motorola suggest? I dont have to want to reset the whole thing via andriod manager and lose all data. I'm so angry at the moment. 

 

Edited: due to site rules violation -preferred language - Rich

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14042 Posts

03-05-2018

United States of America

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176755 Page Views

  • Posts: 14042
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Re: Moto g6 upgrade to android 9 screen pin changed

2019-03-29, 20:42 PM

Hi acbr78,

 

There's nothing else I could think of on how we can get through the security but doing an external reset from the recovery mode. I'll see if I can find anything else we can try. 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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8 Posts

03-29-2019

United Kingdom of Great Britain and Northern Ireland

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Re: Moto g6 upgrade to android 9 screen pin changed

2019-03-29, 21:10 PM

i fear your update has ruined all my data. cannot see anyway around this. why motorola got rid of the reset option from the g5 is beyond me.  my first motorola phone and will be my last. going back to samsung.

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1 Posts

03-30-2019

United Kingdom of Great Britain and Northern Ireland

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Re: Moto g6 upgrade to android 9 screen pin changed

2019-03-30, 20:51 PM

I have just installed Android update v9 on my Moto g6. On restart it asks for my pin. I enter my pin and then I am told that Android is starting. Then I am asked for my pin again. I put it in again and it says wrong pin. Like other posters, I have shut down and restarted (6 times) - same result. I have tried starting up in safe mode several times - same result. 

 

Agent Rich initially says this problem is odd. Well it clearly isn't.

 

Agent Rich - I hope you have a few people working to resolve this issue. Currently my recently purchased Moto G6 is totally useless.

 

If you are unable to give a satisfactory response, should I return it to Amazon and ask for a replacement with Android 9 pre-installed?

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8 Posts

03-29-2019

United Kingdom of Great Britain and Northern Ireland

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Re: Moto g6 upgrade to android 9 screen pin changed

2019-03-30, 20:56 PM

I cant see how they can resolve this without a factory reset? Unless we can acutually access the phone, we cant get any ota updates. I've today ordered a pixel 3 xl phone. I'm going to keep the g6 plus as a back up phone to see if they do anything. But I doubt anything can be done now. 

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2 Posts

03-31-2019

United Kingdom of Great Britain and Northern Ireland

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Re: Moto g6 upgrade to android 9 screen pin changed

2019-03-31, 6:00 AM

I have the same problem. I installed the update and when i restart, I get asked for my PIN to start Android, which works well. Then I'm asked for the PIN again to activate the fingerprint and it keeps on saying "Wrong PIN", despite it being the same PIN that just worked seconds ago. What can I do about it? Don't want to go through the pain of a factory reset that may or not work...

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8 Posts

03-29-2019

United Kingdom of Great Britain and Northern Ireland

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Re: Moto g6 upgrade to android 9 screen pin changed

2019-03-31, 6:44 AM

what's the common denominator? we are all UK based....

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24 Posts

09-04-2017

United Kingdom of Great Britain and Northern Ireland

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  • Message 29 of 120

Re: Moto g6 upgrade to android 9 screen pin changed

2019-03-31, 18:53 PM

My wife's phone has the exact same issue but uses  the pattern to unlock

When starting up the phone asked to 

' To start Android, draw your pattern'

Which the phone accepts. 

When the phone is on and I try to unlock it I keep getting 

'Wrong pattern'

This is extremely frustrating and dissapointing. Not what I need to be trying to figure out on A Sunday afternoon and evening.

Attached is a photo of the status bar icons.

 I cannot find an explanation for the icon on the left hand side 

 The incomplete circle with the + in the middle. 

 

Any help at this stage is appreciated. 

 

 

 

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24 Posts

09-04-2017

United Kingdom of Great Britain and Northern Ireland

31 Signins

282 Page Views

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Re: Moto g6 upgrade to android 9 screen pin changed

2019-03-31, 18:55 PM

Here is the image mentioned in the post above..

 

Note:  I just found out that this icon means data saver was on. 

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