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24 Posts

09-04-2017

United Kingdom of Great Britain and Northern Ireland

31 Signins

282 Page Views

  • Posts: 24
  • Registered: ‎09-04-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 31 of 120

Re: Moto g6 upgrade to android 9 screen pin changed

2019-03-31, 21:34 PM

I have now noticed on my wife's phone that the when I do the security pattern on the home screen  it feels not as smooth as my phone. Certain  nber of the dots when joining with my finger do not feel like they are connecting with each other and the white line does not join up with the dots.

It does on some at the start of the security pattern but not for the last couple or so.

 

Not sure if this is anything but my phone feels alot smoother and the  white lines stay on the screen as my finger draws the pattern. 

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2 Posts

03-31-2019

United Kingdom of Great Britain and Northern Ireland

2 Signins

23 Page Views

  • Posts: 2
  • Registered: ‎03-31-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 23
  • Message 32 of 120

Re: Moto g6 upgrade to android 9 screen pin changed

2019-04-01, 16:46 PM

Hi,

 

I'm feeling a bit abandoned by Lenovo here. Are you still working on a solution for this issue or what options do we have? It's my third day without a phone...

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1 Posts

03-29-2019

India

6 Signins

36 Page Views

  • Posts: 1
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  • Location: India
  • Views: 36
  • Message 33 of 120

Re: MOTO G6 Pattern lock not recognized after Android 9 update

2019-04-02, 9:22 AM

same issue..please help..settings updated as said.pls do help

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6 Posts

03-25-2019

Ireland

11 Signins

151 Page Views

  • Posts: 6
  • Registered: ‎03-25-2019
  • Location: Ireland
  • Views: 151
  • Message 34 of 120

Re: MOTO G6 Pattern lock not recognized after Android 9 update

2019-04-02, 9:28 AM

All of the relevant options are already provided in this thread.

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1 Posts

04-02-2019

Slovakia

8 Signins

166 Page Views

  • Posts: 1
  • Registered: ‎04-02-2019
  • Location: Slovakia
  • Views: 166
  • Message 35 of 120

Re: Moto g6 upgrade to android 9 screen pin changed

2019-04-02, 13:14 PM

Hello, anything new about this problem? My phone has installed that upgrade today and I have the same problem with PIN... I don´t now what to do with it... thanks

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14146 Posts

03-05-2018

United States of America

1304 Signins

177345 Page Views

  • Posts: 14146
  • Registered: ‎03-05-2018
  • Location: United States of America
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  • Message 36 of 120

Re: Moto G6 not accepting pattern after update

2019-04-03, 13:47 PM

Hi Everyone,

 

We'd like to further look into this. Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here

 

 

Best regards,
Rich
Motorola-Lenovo Support



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8 Posts

03-29-2019

United Kingdom of Great Britain and Northern Ireland

15 Signins

114 Page Views

  • Posts: 8
  • Registered: ‎03-29-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 37 of 120

Re: Moto G6 not accepting pattern after update

2019-04-03, 16:44 PM

I've updated. the carrier is not listed. But its "EE" in the UK 

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1 Posts

04-03-2019

United Kingdom of Great Britain and Northern Ireland

1 Signins

29 Page Views

  • Posts: 1
  • Registered: ‎04-03-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 38 of 120

Re: MOTO G6 Pattern lock not recognized after Android 9 update

2019-04-03, 17:11 PM

I'm having the same issue. Also reluctant to factory reset so hoping for an alternative solution...

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1 Posts

04-04-2019

United States of America

5 Signins

132 Page Views

  • Posts: 1
  • Registered: ‎04-04-2019
  • Location: United States of America
  • Views: 132
  • Message 39 of 120

Re: Moto G6 not accepting pattern after update

2019-04-04, 17:42 PM

Agent_Rich,

 

I am having the same problem with the pattern not being recognized. The pattern is required to allow my fingerprint, but the pattern isn't working though I didn't change it. I have fulfilled all of the requests you asked for and give you permission to look at my apps if that is necessary to help unlock the phone. I have the 64 gb version and hadn't transferred any data in the few months I've had the phone. I have a lot of really important data that I really can't afford to lose such as family pictures of the kids, authenticator app info, etc.. Be our hero Agent_Rich. Good luck!

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14146 Posts

03-05-2018

United States of America

1304 Signins

177345 Page Views

  • Posts: 14146
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 177345
  • Message 40 of 120

Re: Moto G6 not accepting pattern after update

2019-04-04, 21:47 PM

Hi HeyLookAPhone,

 

Please update your profile with the IMEI of your phone, the instruction on how to do so is on my previous post. I have reported this. Rest assured our team is working on this. Thank you.

 

Best regards,
Rich
Motorola-Lenovo Support



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