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Abhishek_D
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Posts: 11
Registered: ‎02-28-2018
Location: IN
Views: 167
Message 31 of 55

Re: Motorola G6 Display Issues Flicker/Colors shifting

Agent_Swaraj, 

 

Have you checked the bug report? 

Senior MotoAgent
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Location: IN
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Message 32 of 55

Re: Motorola G6 Display Issues Flicker/Colors shifting


@Abhishek_D wrote:

Agent_Swaraj, 

 

Have you checked the bug report? 


Thanks for sharing us the Bug Report. We have passed along your reports with our engineer team for further investigation. We will keep you posted here once we have an update.

 

Regards,

Swaraj

Moto Support

Senior MotoAgent
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Registered: ‎12-04-2017
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Message 33 of 55

Re: Motorola G6 Display Issues Flicker/Colors shifting


@Agent_Swaraj wrote:

@Abhishek_D wrote:

Agent_Swaraj, 

 

Have you checked the bug report? 


Thanks for sharing us the Bug Report. We have passed along your reports with our engineer team for further investigation. We will keep you posted here once we have an update.

 

 


Hi Abhishek_D,

 

As per the reports from our engineer team, it looks like a device specific issue and would request you to have your device send for Repair/Replacement for further assistance.

 

Regards,

Swaraj

Moto Support

Abhishek_D
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Posts: 11
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Location: IN
Views: 152
Message 34 of 55

Re: Motorola G6 Display Issues Flicker/Colors shifting


@Agent_Swaraj wrote:

@Agent_Swaraj wrote:

@Abhishek_D wrote:

Agent_Swaraj, 

 

Have you checked the bug report? 


Thanks for sharing us the Bug Report. We have passed along your reports with our engineer team for further investigation. We will keep you posted here once we have an update.

 

 


Hi Abhishek_D,

 

As per the reports from our engineer team, it looks like a device specific issue and would request you to have your device send for Repair/Replacement for further assistance.

 

Regards,

Swaraj

Moto Support


What kinda issue is it? Hardware related or software related?

Also I don't think I can get a replacement now, it's been months since I bought the device. Is it possible? 

Senior MotoAgent
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Posts: 3,998
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Location: IN
Views: 135
Message 35 of 55

Re: Motorola G6 Display Issues Flicker/Colors shifting


@Abhishek_D wrote:

@Agent_Swaraj wrote:

@Agent_Swaraj wrote:

@Abhishek_D wrote:

Agent_Swaraj, 

 

Have you checked the bug report? 


Thanks for sharing us the Bug Report. We have passed along your reports with our engineer team for further investigation. We will keep you posted here once we have an update.

 

 


Hi Abhishek_D,

 

As per the reports from our engineer team, it looks like a device specific issue and would request you to have your device send for Repair/Replacement for further assistance.

 

Regards,

Swaraj

Moto Support


What kinda issue is it? Hardware related or software related?

Also I don't think I can get a replacement now, it's been months since I bought the device. Is it possible? 


It looks like a Hardware issue to me, please have your device submitted to the nearest Service Center so they can diagnose your device and assist you accordingly. 

 

Regards,

Swaraj

Moto Support

Supreet961
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Posts: 70
Registered: ‎10-11-2018
Location: IN
Views: 120
Message 36 of 55

Re: Motorola G6 Display Issues Flicker/Colors shifting

Hi swaraj here is the bug report kindly go through this

https://drive.google.com/file/d/16Z-4tu3tJKGVEKp3IckTBR4aA0TuRwgd/view?usp=drivesdk
Senior MotoAgent
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Views: 111
Message 37 of 55

Re: Motorola G6 Display Issues Flicker/Colors shifting


@Supreet961 wrote:
Hi swaraj here is the bug report kindly go through this

https://drive.google.com/file/d/16Z-4tu3tJKGVEKp3IckTBR4aA0TuRwgd/view?usp=drivesdk

Hi Supreet961,

 

Thanks for posting and sharing us the Bug Report, before we could escalate this—could you confirm if you are noticing 'Flicker' on your device. If yes, could you share us a screenshot/small video showing what you see? We would like to take a look.


Regards,

Swaraj

Moto Support

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Abhishek_D
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Posts: 11
Registered: ‎02-28-2018
Location: IN
Views: 107
Message 38 of 55

Re: Motorola G6 Display Issues Flicker/Colors shifting


@Agent_Swaraj wrote:

@Abhishek_D

It looks like a Hardware issue to me, please have your device submitted to the nearest Service Center so they can diagnose your device and assist you accordingly. 

 

Regards,

Swaraj

Moto Support


Did you check the video I previously attached in my post? It is not the same issue I face every day but I still I faced that issue too.

 

And can you please tell me why is it happening majorly during the multitasking and PIP mode? Just a doubt.

 

Supreet961
SCSI Port
Posts: 70
Registered: ‎10-11-2018
Location: IN
Views: 82
Message 39 of 55

Re: Motorola G6 Display Issues Flicker/Colors shifting

Any update on my bug report ??
Senior MotoAgent
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Posts: 3,998
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Views: 70
Message 40 of 55

Re: Motorola G6 Display Issues Flicker/Colors shifting


@Supreet961 wrote:
Any update on my bug report ??

Hi Supreet961,

 

As requested earlier on the above post— please help us with the additional information before we could escalate your Bug Report. 


Regards,

Swaraj

Moto Support

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