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sierradude55
Paper Tape
Posts: 3
Registered: ‎09-27-2018
Location: KR
Views: 184
Message 1 of 4

Motorola G6 No Mobile Connection

Hello,

 

My newly purchased Motorola G6 says it doesn't have a mobile network.

 

1. I have factory reset.

2. I have restarted.

3. I have updated the software.

4. The Mobile company, "KT" in S. Korea has used my SIM card in another device and it worked fine.

5. The mobile data settings are correct.

6. The phone just stopped working 3 days ago after working for the past 3 weeks.

 

Also my latest adroid update is 8.0 and my phone says that's the latest available.

 

Are there any other solutions I can take? Kinda sad I bought my first Motorola and it craps out on me in a couple months.

 

Thanks,

sierradude55
Paper Tape
Posts: 3
Registered: ‎09-27-2018
Location: KR
Views: 178
Message 2 of 4

Re: Motorola G6 No Mobile Connection

Also my latest adroid update is 8.0 and my phone says that the latest available.
Moto Sr Moderator
Moto Sr Moderator
Posts: 12,467
Registered: ‎02-02-2016
Location: US
Views: 172
Message 3 of 4

Re: Motorola G6 No Mobile Connection

Have you tried a different SIM in your phone?

 

Also, when you did the reset, did you do an automatic restore?

sierradude55
Paper Tape
Posts: 3
Registered: ‎09-27-2018
Location: KR
Views: 159
Message 4 of 4

Re: Motorola G6 No Mobile Connection

The KT rep moved my SIM into their phone, and it worked fine. The tech said its something in the phone.

 

When I reset the phone I did not sync it to the android, so yes I think it was the automative restore.

 

 

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