12-13-2018 07:42 PM
In my Motorola G6 plus, I can not see the Portrait Mode in Camera, just these modes in the pictures below. Please help me how to fix it.
12-13-2018 11:39 PM
Greetings from Moto,
Sorry for the inconvenience caused. Request you to try these below checkpoints & let us know.
1. Tap on Settings>>Apps & notifications>>App info>>Camera>>Storage>>Clear data.
2. Tap on Settings>>Apps & notifications>>App info>>Camera Tuner>>Storage>>Clear data.
3. Reboot the device.
Thanks & Regards
12-14-2018 01:07 AM
Thanks for your Nikh. I have try this, but the result is the same, still missing Portrait mode.
Could you suggest another solutions?
We appreciate your efforts on trying the provided checkpoints. Please try these few more checkpoints let us know.
1. Tap on Settings>>Apps & notifications>>App info>>3 vertical dots>>Reset app preferences>>Reset apps.
2. Tap on Settings>>Apps & notifications>>App info>>3 vertical dots>>Show system>>System UI>>Storage>>Clear cache.
3. Tap on Settings>>Apps & notifications>>App info>>3 vertical dots>>Settings>>Storage>>Clear cache.
Thanks & Regards
12-14-2018 05:02 AM
My G6 plus does not "3 vertical dots" in App info, so please give me another way to fix it.
Shut down phone for a minute.
Restart phone and re-enable the Camera?
Please give Kudos or correct answer where applicable.
12-14-2018 06:39 PM
12-15-2018 01:41 AM
To narrow it down and see if it's actually a fault with the Camera try this free-Ad free,"Open Source" great Android Camera called,"Open Camera",
I prefer it to the Stock cameras on Android.
12-17-2018 01:26 PM
Could you please send us a BUG report? We'd like to further look into this. Also, please provide your camera version (Settings > Apps > Camera > Scroll at the bottom). Thank you.
BUG REPORT FOR NORMAL ISSUE:
Go to Settings ->Developer options -> Enable USB debugging > Toggle On
Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
Once the issue is reproduced: Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
Then upload the BugReport to your personal Google Drive and then share the link to the BugReport on the forums in a reply.
Provide observations of what you saw happen right before the bug report was taken. Please indicate the local time when you observed the behavior.
12-19-2018 01:26 PM
I'm having a similar issue, except I have even fewer modes than the OP! The only photo mode I have is panoramic, and the only video modes I have are slow-mo and YouTube live. Please help!