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SaigonCitizen
Paper Tape
Posts: 8
Registered: ‎12-02-2018
Location: US
Views: 677
Message 1 of 18

Motorola G6 plus not see Portrait Mode in Camera

Hi everyone,

 

In my Motorola G6 plus, I can not see the Portrait Mode in Camera, just these modes in the pictures below. Please help me how to fix it.

 

Many thanks.

 

PleCamera.png

Senior MotoAgent
Senior MotoAgent
Posts: 1,034
Registered: ‎10-08-2015
Location: IN
Views: 651
Message 2 of 18

Re: Motorola G6 plus not see Portrait Mode in Camera

Hi SaigonCitizen,

 

Greetings from Moto,

 

Sorry for the inconvenience caused. Request you to try these below checkpoints & let us know.

 

1. Tap on Settings>>Apps & notifications>>App info>>Camera>>Storage>>Clear data.

 

2. Tap on Settings>>Apps & notifications>>App info>>Camera Tuner>>Storage>>Clear data.

 

3. Reboot the device.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

SaigonCitizen
Paper Tape
Posts: 8
Registered: ‎12-02-2018
Location: US
Views: 649
Message 3 of 18

Re: Motorola G6 plus not see Portrait Mode in Camera

Hi Nikh,

Thanks for your Nikh. I have try this, but the result is the same, still missing Portrait mode.

Could you suggest another solutions?

Thanks.
Senior MotoAgent
Senior MotoAgent
Posts: 1,034
Registered: ‎10-08-2015
Location: IN
Views: 638
Message 4 of 18

Re: Motorola G6 plus not see Portrait Mode in Camera


@SaigonCitizen wrote:
Hi Nikh,

Thanks for your Nikh. I have try this, but the result is the same, still missing Portrait mode.

Could you suggest another solutions?

Thanks.

Hi SaigonCitizen,

 

We appreciate your efforts on trying the provided checkpoints. Please try these few more checkpoints let us know.

 

1. Tap on Settings>>Apps & notifications>>App info>>3 vertical dots>>Reset app preferences>>Reset apps.

 

2. Tap on Settings>>Apps & notifications>>App info>>3 vertical dots>>Show system>>System UI>>Storage>>Clear cache.

 

3. Tap on Settings>>Apps & notifications>>App info>>3 vertical dots>>Settings>>Storage>>Clear cache.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

SaigonCitizen
Paper Tape
Posts: 8
Registered: ‎12-02-2018
Location: US
Views: 626
Message 5 of 18

Re: Motorola G6 plus not see Portrait Mode in Camera

Hi Nikh,

My G6 plus does not "3 vertical dots" in App info, so please give me another way to fix it.

Thanks.
Porphyrius
WWAN
Posts: 722
Registered: ‎10-16-2018
Location: GB
Views: 616
Message 6 of 18

Re: Motorola G6 plus not see Portrait Mode in Camera


@SaigonCitizen wrote:
Hi Nikh,

My G6 plus does not "3 vertical dots" in App info, so please give me another way to fix it.

Thanks.

 

Try this.

Settings/Apps/Camera/Disable.

 

Shut down phone for a minute.

 

Restart phone and re-enable the Camera?

 

 

 

 

 

 

Please give Kudos or correct answer where applicable.

SaigonCitizen
Paper Tape
Posts: 8
Registered: ‎12-02-2018
Location: US
Views: 588
Message 7 of 18

Re: Motorola G6 plus not see Portrait Mode in Camera

Hi Porphyrius,

Thanks for your answer. I have try this but the portrait mode is still missing. I have found something strange. When I use front camera, it appears Portrait Mode!!!

Thanks.
Porphyrius
WWAN
Posts: 722
Registered: ‎10-16-2018
Location: GB
Views: 578
Message 8 of 18

Re: Motorola G6 plus not see Portrait Mode in Camera

To narrow it down and see if it's actually a fault with the Camera try this free-Ad free,"Open Source" great Android Camera called,"Open Camera",

 

https://play.google.com/store/apps/details?id=net.sourceforge.opencamera&hl=en_GB

 

I prefer it to the Stock cameras on Android.

Senior MotoAgent
Senior MotoAgent
Posts: 4,712
Registered: ‎03-05-2018
Location: US
Views: 537
Message 9 of 18

Re: Motorola G6 plus not see Portrait Mode in Camera

Hi SaigonCitizen,

 

Could you please send us a BUG report? We'd like to further look into this. Also, please provide your camera version (Settings >  Apps > Camera > Scroll at the bottom). Thank you.

 

BUG REPORT FOR NORMAL ISSUE:
Go to Settings ->Developer options -> Enable USB debugging > Toggle On
Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
Once the issue is reproduced: Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
Then upload the BugReport to your personal Google Drive and then share the link to the BugReport on the forums in a reply.
Provide observations of what you saw happen right before the bug report was taken. Please indicate the local time when you observed the behavior.

 

Best regards,
Rich
Motorola Support

nicole476
What's DOS?
Posts: 1
Registered: ‎12-19-2018
Location: US
Views: 488
Message 10 of 18

Re: Motorola G6 plus not see Portrait Mode in Camera

I'm having a similar issue, except I have even fewer modes than the OP! The only photo mode I have is panoramic, and the only video modes I have are slow-mo and YouTube live. Please help! 

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