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Senior MotoAgent
Senior MotoAgent
Posts: 4,777
Registered: ‎03-05-2018
Location: US
Views: 256
Message 11 of 18

Re: Motorola G6 plus not see Portrait Mode in Camera

Hi nicole476,

 

Thanks for posting on this thread. Can you share us a screenshot of the modes you're seeing? Also, send me a BUG report so we can have it checked by our teams. Thanks.

 

Best regards,
Rich
Motorola Support

Johnnny
What's DOS?
Posts: 1
Registered: ‎12-26-2018
Location: GB
Views: 227
Message 12 of 18

Re: Motorola G6 plus not see Portrait Mode in Camera

Hi - I had this problem. All you need to do is update the camera app from the store to its latest version and the new features will appear.

SaigonCitizen
Paper Tape
Posts: 8
Registered: ‎12-02-2018
Location: US
Views: 219
Message 13 of 18

Re: Motorola G6 plus not see Portrait Mode in Camera

Thanks for your reply. Please tell me how to download the camera app?

Senior MotoAgent
Senior MotoAgent
Posts: 1,034
Registered: ‎10-08-2015
Location: IN
Views: 208
Message 14 of 18

Re: Motorola G6 plus not see Portrait Mode in Camera


@SaigonCitizen wrote:

Thanks for your reply. Please tell me how to download the camera app?


Hi SaigonCitizen,

 

Please click here for Moto Camera 2 app. 

 

Thanks & Regards
Nikh
Lenovo-Moto Support

Adarsh28
Paper Tape
Posts: 2
Registered: ‎03-07-2019
Location: PK
Views: 143
Message 15 of 18

Re: Motorola G6 plus not see Portrait Mode in Camera

Hello sir,
I have the same problem. There is no potrait option in rear camera but it has potrait in front camera. So please help me out.
Adarsh28
Paper Tape
Posts: 2
Registered: ‎03-07-2019
Location: PK
Views: 131
Message 16 of 18

Re: Motorola G6 plus not see Portrait Mode in Camera

Hi Agent_Rich,
I have the same problem. I have also take a bug report and its link is pasted below:
removed

Please help me that i have no potrait mode showing in rear camera while it has in front . So help me out feom this problem

 

Edited: for privacy - Rich

Gggg12
Paper Tape
Posts: 5
Registered: ‎03-10-2019
Location: PK
Views: 120
Message 17 of 18

Re: Motorola G6 plus not see Portrait Mode in Camera

Im having the same issue i have tried all the methods you showed its not showing in camera
Senior MotoAgent
Senior MotoAgent
Posts: 4,966
Registered: ‎12-04-2017
Location: IN
Views: 76
Message 18 of 18

Re: Motorola G6 plus not see Portrait Mode in Camera


@Adarsh28 wrote:

Hi Agent_Rich,
I have the same problem. I have also take a bug report and its link is pasted below:
removed

Please help me that i have no potrait mode showing in rear camera while it has in front . So help me out feom this problem

 

Edited: for privacy - Rich


Hi Adarsh28, 

 

Sorry, you are having trouble with the 'Portrait Mode' not displaying on your device rear 'Camera app'. What we would like to know if you have tried troubleshooting. If not please follow the below steps and let us know if that makes any difference?

 

  • Perform Clear Cache/Data on the Camera app,
  • Disable the Camera app,
  • Reboot the device and re-enable the Camera app,
  • Check for the updates on the Play Store and update your device to the latest version available,
  • Share us the Screenshot of the Camera Settings for the Rear Camera app,
  • Share us the Camera app version on your device,
  • If the above did not fix, please test in Safe Mode and let us know if that helps?

@Gggg12, thanks for trying—we would still like to have the above details once you have performed the above tests. This will further help us investigate.

 

Do let us know if you have any questions?

 

Regards,
Swaraj

Moto Support

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