08-06-2018 12:17 PM
On a Moto G6 Play that is setup to use Sprint the phone constantly does the network confirugation setup, eventhough it's setup. It was set up at Sprint so I don't know why it keeps doing it. The phone also will not download MMS messages because it doesn't think the mobile network is setup. WiFi works fine, but outside of WiFi the phone says there's no network eventhough the settings show that the mobile network is on and is going through Sprint. Signal is strong, so it's not lack of signal. Anyone else have this issue or any ideas on what I should do?
08-07-2018 07:36 AM
Thank you for writing to us, sorry to learn about that. This looks more like carrier related issue, request you to get in touch with 'sprint network provider' for further assistance.