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MottoFrustrated
What's DOS?
Posts: 2
Registered: ‎01-11-2019
Location: IT
Views: 1,704
Message 1 of 5

No signal, Sim card not detected but works in other Devices

Help! I tried everything:

1) Updates

2) Cache wiping

3) Factory restart

4) Changing Sim cards

 

Nothing works! I got no bars and can't make or receive calls JUST on this ONE Moto G6 Plus device.

Senior MotoAgent
Senior MotoAgent
Posts: 5,907
Registered: ‎12-04-2017
Location: IN
Views: 1,667
Message 2 of 5

Re: No signal, Sim card not detected but works in other Devices


@MottoFrustrated wrote:

Help! I tried everything:

1) Updates

2) Cache wiping

3) Factory restart

4) Changing Sim cards

 

Nothing works! I got no bars and can't make or receive calls JUST on this ONE Moto G6 Plus device.


Hi MottoFrustrated,

 

Sorry to hear this, this is unusual. May I know from when did you start noticing this? If you have already tried all the above steps with no avail—it directs towards a Hardware issue to me, not sure though. 

 

Our best bet would be to have your device sent for Service/Repair so the team can diagnose the device and assist you accordingly.

 

Regards,

Swaraj

Moto Support

Porphyrius
Bit Torrent
Posts: 1,097
Registered: ‎10-16-2018
Location: GB
Views: 1,655
Message 3 of 5

Re: No signal, Sim card not detected but works in other Devices


@MottoFrustrated wrote:

Help! I tried everything:

1) Updates

2) Cache wiping

3) Factory restart

4) Changing Sim cards

 

Nothing works! I got no bars and can't make or receive calls JUST on this ONE Moto G6 Plus device.


Does you phone have Device Help installed in the apps draw?

 

Go Device Help>Fix>Harware Tests and scroll down to mobile Network and test.Might show a fault?

Dimitor
What's DOS?
Posts: 1
Registered: ‎08-10-2019
Location: US
Views: 154
Message 4 of 5

Re: No signal, Sim card not detected but works in other Devices

I have the same problem, my new Motorola g6 att don't see my SIM card, how can I fix it?
Senior MotoAgent
Senior MotoAgent
Posts: 5,907
Registered: ‎12-04-2017
Location: IN
Views: 94
Message 5 of 5

Re: No signal, Sim card not detected but works in other Devices


@Dimitor wrote:
I have the same problem, my new Motorola g6 att don't see my SIM card, how can I fix it?

Try swapping with a different SIM card to see if that makes any difference? May I also know, from when are you experiencing this issue?

 

Regards,

Swaraj

Motorola Support

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