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JSN99
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Posts: 37
Registered: ‎10-06-2017
Location: IN
Views: 3,986
Message 1 of 9

No sound from internal speakers - only from headphones moto g6

Hey i have a moto g6. The sound from the speaker of the device has stopped and now the sound only comes from the headphones. It doesn't seem like a software problem 'cause i tried restrarting the phone, yet no luck. Any suggestions on what might be wrong? 

Senior MotoAgent
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Location: IN
Views: 3,915
Message 2 of 9

Re: No sound from internal speakers - only from headphones moto g6


@JSN99 wrote:

Hey i have a moto g6. The sound from the speaker of the device has stopped and now the sound only comes from the headphones. It doesn't seem like a software problem 'cause i tried restrarting the phone, yet no luck. Any suggestions on what might be wrong? 


Hi JSN99,

 

Greetings from Motorola,

 

Sorry for the inconvenience caused. We request you to try in "Hardware test" & let us know so that we could assist you further.

 

Go to Moto Help>>Hardware test>>Speaker.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

Mrpotts
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Posts: 2
Registered: ‎02-02-2019
Location: GB
Views: 3,860
Message 3 of 9

Re: No sound from internal speakers - only from headphones moto g6

I'm having the same issue, tried the hardware test and still nothing.
Senior MotoAgent
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Registered: ‎10-08-2015
Location: IN
Views: 3,835
Message 4 of 9

Re: No sound from internal speakers - only from headphones moto g6


@Mrpotts wrote:
I'm having the same issue, tried the hardware test and still nothing.

Hi JSN99,

 

Thank you for trying provided checkpoints. The next options would be performing a Factory Data Reset and if you still find an

issue, submitting your phone for Repair would be the next logical action.

 

Click here for the list of Motorola Authorized Service Centres in India.

 

We also request you to:

 

1. Carry the invoice copy of the device.

2. Take a complete data backup.

3. Call the Service Centre and confirm their availability before visiting.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

Mrpotts
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Posts: 2
Registered: ‎02-02-2019
Location: GB
Views: 3,828
Message 5 of 9

Re: No sound from internal speakers - only from headphones moto g6

I'm in the UK, not India. Do you have any Authorized Service Centres here?
Senior MotoAgent
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Registered: ‎10-08-2015
Location: IN
Views: 3,818
Message 6 of 9

Re: No sound from internal speakers - only from headphones moto g6


@Mrpotts wrote:
I'm in the UK, not India. Do you have any Authorized Service Centres here?

Hi Mrpotts,

 

Please click here for United Kingdom Repair Services & follow these instructions to book a Repair.  It is very important to follow this step to avoid delay. 

 

Click here for the Repair link for the UK.

 

When sending your device to our repair center we would recommend that you follow the guidelines below:

 

• That the device is protected and cushioned within its packaging.
• That you ask for proof of postage at the Post Office.
• That your device is insured against loss and damage.
• That when posting to us that you use a service that has track and trace.

 

In addition to the recommendations above, we would also request that you: 

 

• Keep a note of the IMEI number of your device (this can be found on the back of the device under the battery (when removable), the side of the box, or by dialing *#06# on the main screen of your handset).
• Please do not send any accessories with your device including the memory card, SIM card, SIM card adaptor, charger, original box etc. with your phone.  If any accessories are required then we will request this from you but please note that the repair center may not return any unnecessary items.
• Please do backup any contacts, pictures, games, and ringtones as there is a high risk during repair that these will be lost during the repair process.

Lastly, we would also request that you include a note with your device with the information.

 

For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on 03339 997 550 to discuss the matter further with one of our experienced customer service agents.  Please contact us at any time between the hours of 8 am and 6 pm from Monday to Friday.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

SeMoZaKi
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Posts: 61
Registered: ‎01-22-2019
Location: PR
Views: 1,200
Message 7 of 9

Re: No sound from internal speakers - only from headphones moto g6

Happened to me few minutes ago too,I did a factory reset and at the moment it didn't work, when I was going to enter my Gmail it got stuck loading so I restarted my phone and still no sound BUT I was so pissed I sucked on the speakers and blew air directly and close to it and now it work!! Don't know if it was the factory reset or me when I sucked the speaker and then blew air to it,try and report to see if I was lucky or if it's a fix

JCMay
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Posts: 2
Registered: ‎08-06-2019
Location: US
Views: 1,148
Message 8 of 9

Re: No sound from internal speakers - only from headphones moto g6

Sending the phone in for replacement or repair isn't really a "fix."

SeMoZaKi
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Posts: 61
Registered: ‎01-22-2019
Location: PR
Views: 1,119
Message 9 of 9

Re: No sound from internal speakers - only from headphones moto g6

I'm assuming you're responding to another comment,just in case,I thought I had to share my POSSIBLE fix
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