06-06-2019 12:38 PM
Hi. Just recently my G6 plus running Android 9 has started displaying a dialog box, full screen within the phone dialler. When dialling a number a pop-up says searching, if I end the call the screen displays the "private number" instead of going back to the dialler. On closing the screen the dialler is there. Any idea what's going on?
Solved! Go to Solution.
06-06-2019 02:11 PM
Thanks for the post. Can you share a screenshot of the dialog box you're seeing? Also, does it only display in the Phone app? Have you tried dialing the ones saved on your Contacts? Do they also display as private number? I don't think this behavior is normal for the stock app unless some third-party app is causing this. Try booting your phone in safe mode and see if you'll encounter it.
To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Let me know. Thanks.