cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
AleG1
Blue Screen Again
Posts: 3
Registered: ‎05-12-2017
Location: CH
Views: 826
Message 41 of 71

Re: Hotspot doesn't work on G6

Same problem here with G6 Plus. It seems some settings about APN and network are not correctly configured anymore. Could it be a problem that happened with the latest system update? 

Is there a way to modify the network settings without the need of external software or going through a laptop?

Thanks!

AleG1
Blue Screen Again
Posts: 3
Registered: ‎05-12-2017
Location: CH
Views: 824
Message 42 of 71

Re: Hotspot doesn't work on G6

It *IS* an Access Point Name problem!

(Switzerland, Swisscom network)

I went to Settings->Mobile network->Access Point Names 

 

I unselected "Swisscom Services" and selected "Swisscom Services (CH)"

 

(see attached pic, if possible)

 

no need to reboot, it went back working right away.

 

My software version is Android 8.0.0

BUNA-PNG
What's DOS?
Posts: 1
Registered: ‎09-26-2018
Location: PG
Views: 770
Message 43 of 71

Re: Hotspot doesn't work on G6

Hi, 

 

I am also having this issue with my Moto G6. If it helps in diagnosis, I have found that if I have a 4G cellular connection, the hotpot does not work. But if I downgrade my cellular connection to 3G connection then that works. 

 

This was also an issue on my Moto G3.

 

Hope this is helpful in solving this issue.

 

Thanks,

Neil Burleson

Senior MotoAgent
Senior MotoAgent
Posts: 5,531
Registered: ‎12-04-2017
Location: IN
Views: 751
Message 44 of 71

Re: Hotspot doesn't work on G6

Hi BUNA-PNG,

 

That's odd, can we try to reset the network settings, to do so--- locate settings > network & Internet > three dots > Reset > test > reboot the device and test again.

 

Further, you can also try to test with a different sim card on your device just to narrow down.

 

Regards,

Swaraj

Moto Support

BBaks
Paper Tape
Posts: 2
Registered: ‎09-28-2018
Location: IN
Views: 733
Message 45 of 71

Re: Hotspot doesn't work on G6

Hi,

I too have been facing the same problem of my phone's hotspot with my moto g6 play. I switch it on, devices are connecting but i cannot access the internet through the connected devices. i went through the various solutions u put up on the forum but to no avail.

I tried the following:-

1. Through the safe mode

2. Tried resetting the network settings

3. Tried it with the security off

4. Tried by forgetting the network and again trying to connecting but the same thing just keeps happening

I have updated my information in my profile and kindly urge you to look into the matter as soon as possible.

 

BBaks
Paper Tape
Posts: 2
Registered: ‎09-28-2018
Location: IN
Views: 727
Message 46 of 71

Re: Hotspot doesn't work on G6

Hi guys,

 

i tired the following steps, now i can connect to any device i want.

 

Steps:

1. Go to Settings --> System --> Reset --> Network Settings Reset

2. Go through the confirmation screens to reset the Network Settings Reset. Do not worry, only the network settings would be reset and nothing else.

3. Once this is done, go back to Settings --> Network & Internet --> Mobile Network --> Access Point Names

4. On the APNs window, click on the 3 vertical dots on the top right hand corner of this window and click on "Reset to Default"

5. Come back to the Mobile Network window and you can set Data Roaming to "National Network". Not sure if this really makes a difference, but I set this on my phone

6. Come back to the Home screen and now press the Power button for 15 secs and the phone would hard reboot

7. After reboot, enable the "Portable Wi-fi Hotspot" option, keeping the Wireless radio disabled.

8. Try to connect other devices and you should be able to. I was able to tether the connection to my Windows 10 laptop successfully.

 

Read it and pass it on to others to help them out. Smiley Happy

Josevarovsky
Punch Card
Posts: 35
Registered: ‎07-13-2017
Location: HK
Views: 641
Message 47 of 71

Re: Hotspot doesn't work on G6

guys after the september security update the hotspot works again, check it out,cheers     

Highlighted
Hghhkk
Blue Screen Again
Posts: 2
Registered: ‎10-19-2018
Location: US
Views: 617
Message 48 of 71

Re: Moto G6 hotspot not working

 
Hghhkk
Blue Screen Again
Posts: 2
Registered: ‎10-19-2018
Location: US
Views: 613
Message 49 of 71

Re: Hotspot doesn't work on G6

I have the same issue, is there a fix? 

thisisaname
What's DOS?
Posts: 1
Registered: ‎10-23-2018
Location: IN
Views: 571
Message 50 of 71

Re: Hotspot doesn't work on G6

tried this, doesn't work. am on a Macbook, and using Airtel.   the same SIM works on another device.   on the Moto G6 Play, Bluetooth internet connection sharing works with another phone... but the hotspot feature doesn't work!

Top Kudoed Authors