08-14-2018 03:04 AM
I have a Moto G6 and can report this is still a problem (August 14 2018). At minimum volume I can easily listen to the speaker several meters away. I can't even easily use headphones to resolve the problem as with little background noise (e.g. a quiet bedroom) the minimum volume is uncomfortably loud. I have to place the headphone next to my ear rather than in it.
08-14-2018 08:35 PM
I just got a Moto G6 Play and was having the same issue. It didn't bother me except for one game I like to play (I prefer to play it at a low volume). I finally went into Settings and then Sound, and found a Dolby Audio thing. I selected that and it brought me to various sound options. I selected the Game tab and then turned off something called the "Volume Leveler" and that finally fixed it for me. There are other tabs for music, movies, etc. There also seems to be an option to turn off the Dolby Audio thing completely, but I haven't had to try that yet. So if you are having trouble with the minimum volume being too loud, try changing some settings in the Dolby Audio thing (if you have it), or maybe even turning off Dolby Audio completely. Hopefully this will work for others besides me.
02-16-2019 06:01 AM - edited 02-16-2019 06:04 AM
Motorola G6 Plus
Yes I have the same problem, it started after Android 9.0 update.
I used to have the option to disable Dolby. Now after the update, you can only pick 3 options: Smart Audio / Music / Film. But you cannot disable!!! It feels like 30% volume at level 1, it's too loud. Does Motorola even check these posts?
04-12-2019 03:13 AM
Same problem here on Moto G6 Play after Android 9.0 update. I cannot disable Dolby and so the minimum volume is too high.
Thanks for reporting, please be advised that you would not be able to disable the 'Dolby' as this is working as expected. For your other questions about 'Volume being loud' at a minimum. We have shared your feedback with our product for further lookups.
04-14-2019 10:59 AM
04-15-2019 02:54 PM
The best work around i have found for this MINIMUM VOLUME WAY TOO LOUD problem is to install a 3rd party volume control / equalizer.
I have "Bass Booster" installed and i just run that at night to force the volume lower.
Set all the EQ bars Low, and it will lower the volume.
The software on this phone is fantastic in so many ways, it would be great if a poor programming issue like this could be fixed soon.