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Davidsemloh
What's DOS?
Posts: 1
Registered: ‎06-09-2019
Location: GB
Views: 565
Message 1 of 6

Re: Question about screen unlocking in pocket

I have exactly the same problem with my Moto G6. When I am walking with my phone in my front shirt pocket it unlocks itself and starts dialling numbers. It also often changes the screen brightness to very low so I cannot see the screen to sort it out. I have the pattern lock activated  but it just ignores that and goes straight to the dialling screen. How do I get it to stop this please?

 

David

Senior MotoAgent
Senior MotoAgent
Posts: 7,414
Registered: ‎03-05-2018
Location: US
Views: 525
Message 2 of 6

Re: Question about screen unlocking in pocket

Hi Davidsemloh,

 

Thanks for posting. This is odd. How often did it happen? Does it only happen when the phone is in your pocket? Leaving it in a table, does it do the same? Wiping the screen with a towel or a handkerchief does it unlock the phone and show the same behavior? Also, I'd like to confirm, do you also have your fingerprint setup on your phone?

 

Best regards,
Rich
Motorola-Lenovo Support



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Huskymoto
What's DOS?
Posts: 2
Registered: ‎08-17-2019
Location: US
Views: 415
Message 3 of 6

Re: Question about screen unlocking in pocket

My g6 also unlocks in my shirt pocket. I use the pattern lock but it will still dial with the emergency dial pad. It has even answered calls without me me knowing that it was ringing. This is bad since this is my business phone and can allow people to hear my conversation without me knowing they are there. 

Senior MotoAgent
Senior MotoAgent
Posts: 7,414
Registered: ‎03-05-2018
Location: US
Views: 363
Message 4 of 6

Re: Question about screen unlocking in pocket

Hi Huskymoto,

 

Does it only happen when the phone's in your pocket? How about leaving your phone on a table and see if this will happen? It looks like the phone is detecting touches from the cloth. 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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Huskymoto
What's DOS?
Posts: 2
Registered: ‎08-17-2019
Location: US
Views: 340
Message 5 of 6

Re: Question about screen unlocking in pocket

I doesn't do it on a table but it does it in my shirt pocket. I've had other Motorola phones that didn't have this problem. If there is not a way to stop it, I will have to change phones.

Senior MotoAgent
Senior MotoAgent
Posts: 7,414
Registered: ‎03-05-2018
Location: US
Views: 332
Message 6 of 6

Re: Question about screen unlocking in pocket

Hi Huskymoto,

 

Please make sure the phone is locked when you put it in your pocket. Also, make sure you don't have smart lock enabled especially the "On-body detection" feature (Settings > Security > Smart Lock > Disable "On-body detection" - That would keep your device unlocked while it's with you. Let me know if that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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