07-24-2018 06:23 AM
Dear Sir, Madam,
SMS dont work anymore since Security Update: OPWS27.13-45-4
My "Moto G6 Plus" can not receive and sent sms anymore.
Would you be so kind to solve this issue with a patch (high priority) as soon as possible?
Thank you very much.
The Kingdom of The Netherlands
Moto G6 Plus
Solved! Go to Solution.
07-24-2018 10:22 AM
Thank you for reporting, could you please reset your APN settings and Network settings and reboot your device, see if it works after that?
07-27-2018 12:33 AM
Ive tried what you said but I dont work...
A patch is the only way can you please solve this as soon as possible?
Thank you for replying, I do not think at this time that the update would corrupt the sim cards to work. Can we try with different network provider sim just to confirm?
Does it even work intermittently or just don't show any network at all?
07-27-2018 01:47 AM
First I went to my Provider with this problem. Theyve checked my simcard about this issue on a diffrent phone and the sms works. On my Moto G6 Plus all worked fine but "after" the security update sms dont work anymore. Because of this its difficult to buy items, I need tan codes to verify.
07-27-2018 03:06 AM
Ive solved the SMS problem.
What I did is doing a "Reset" for the smsApp and now all works.
Thanks for the help!
Great! Glad to hear that you were able to resolve on your own. May I know what "reset" are we talking about? Could you share with us the path that might help other users here?