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MaikelAlli
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Posts: 12
Registered: ‎07-24-2018
Location: NL
Views: 1,900
Message 1 of 8

SMS dont work after Update: OPWS27.113-45-4

Dear Sir, Madam,

 

SMS dont work anymore since Security Update: OPWS27.13-45-4

 

My "Moto G6 Plus" can not receive and sent sms anymore. 

 

Would you be so kind to solve this issue with a patch (high priority) as soon as possible?

 

Thank you very much.

 

Greetings,

 

Maikel Alli

The Kingdom of The Netherlands

Moto G6 Plus

Senior MotoAgent
Senior MotoAgent
Posts: 6,032
Registered: ‎12-04-2017
Location: IN
Views: 1,866
Message 2 of 8

Re: SMS dont work after Update: OPWS27.113-45-4

Hello MaikelAlli,

 

Thank you for reporting, could you please reset your APN settings and Network settings and reboot your device, see if it works after that?

 

Regards,

Swaraj

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
MaikelAlli
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Posts: 12
Registered: ‎07-24-2018
Location: NL
Views: 1,811
Message 3 of 8

Re: SMS dont work after Update: OPWS27.113-45-4

Ive tried what you said but I dont work...

A patch is the only way can you please solve this as soon as possible?

 

Greetings,

 

Maikel

Senior MotoAgent
Senior MotoAgent
Posts: 6,032
Registered: ‎12-04-2017
Location: IN
Views: 1,793
Message 4 of 8

Re: SMS dont work after Update: OPWS27.113-45-4


@MaikelAlli wrote:

Ive tried what you said but I dont work...

A patch is the only way can you please solve this as soon as possible?

 

Greetings,

 

Maikel


Thank you for replying, I do not think at this time that the update would corrupt the sim cards to work. Can we try with different network provider sim just to confirm?

 

Does it even work intermittently or just don't show any network at all? 

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
MaikelAlli
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Posts: 12
Registered: ‎07-24-2018
Location: NL
Views: 1,788
Message 5 of 8

Re: SMS dont work after Update: OPWS27.113-45-4

First I went to my Provider with this problem. Theyve checked my simcard about this issue on a diffrent phone and the sms works. On my Moto G6 Plus all worked fine but "after" the security update sms dont work anymore. Because of this its difficult to buy items, I need tan codes to verify. 

 

Greetings,

 

Maikel

MaikelAlli
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Posts: 12
Registered: ‎07-24-2018
Location: NL
Views: 1,781
Message 6 of 8

Re: SMS dont work after Update: OPWS27.113-45-4

Ive solved the SMS problem.

 

What I did is doing a "Reset" for the smsApp and now all works.

 

Thanks for the help!

 

 

Greetings,

 

Maikel

Senior MotoAgent
Senior MotoAgent
Posts: 6,032
Registered: ‎12-04-2017
Location: IN
Views: 1,778
Message 7 of 8

Re: SMS dont work after Update: OPWS27.113-45-4


@MaikelAlli wrote:

Ive solved the SMS problem.

 

What I did is doing a "Reset" for the smsApp and now all works.

 

Thanks for the help!

 

 

Greetings,

 

Maikel


Great! Glad to hear that you were able to resolve on your own. May I know what "reset" are we talking about? Could you share with us the path that might help other users here?

 

Thanks,

Swaraj

Moto support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
MaikelAlli
Fanfold Paper
Posts: 12
Registered: ‎07-24-2018
Location: NL
Views: 1,771
Message 8 of 8

Re: SMS dont work after Update: OPWS27.113-45-4

To solve this:

 

-Settings

-Apps and Notifications

-App-Info

-Messages (your sms app)

-Storage-

->Clear Cache

->Clear Data

*Restart your Phone

 

 

 

 

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