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ÃK
Paper Tape
Posts: 2
Registered: ‎03-10-2019
Location: NP
Views: 188
Message 1 of 4

Screen not opening

I have a moto g6 play.

Its lock is not properly functioning.

Whenever i press the power button it locks normally but then it always asks for pattern insteadof other smart locks not working.

And when i enter my pattern then a black screen comes then again comes to lock screen and again when i enter pattern then it again comes at black screen and remains at the same position.

Please help me!

How do i fix this?

I have already done all updates!

Moto Sr Moderator
Moto Sr Moderator
Posts: 27,633
Registered: ‎02-02-2016
Location: US
Views: 185
Message 2 of 4

Re: Screen not opening


@ÃK wrote:

I have a moto g6 play.

Its lock is not properly functioning.

Whenever i press the power button it locks normally but then it always asks for pattern insteadof other smart locks not working.

And when i enter my pattern then a black screen comes then again comes to lock screen and again when i enter pattern then it again comes at black screen and remains at the same position.

Please help me!

How do i fix this?

I have already done all updates!


Have you tested in safe mode? 

 

To reboot into safe mode, tap the power button until you see power off on screen. Then tap and hold power off (on screen) and a new menu will appear to reboot into safe mode.


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ÃK
Paper Tape
Posts: 2
Registered: ‎03-10-2019
Location: NP
Views: 134
Message 3 of 4

Re: Screen not opening

I have tried safe mode but it didnt work.

Its like the system locksetting is messed up or something.

Now my device cannot unlock.

I cant use it right now.

Senior MotoAgent
Senior MotoAgent
Posts: 4,476
Registered: ‎03-05-2018
Location: US
Views: 103
Message 4 of 4

Re: Screen not opening

Hi ÃK,

 

Thanks for trying. Are you still unable to unlock the device? You may have to do the external reset in the recovery mode. But please note that this will delete all the data on your phone. 

 

Best regards,
Rich
Motorola-Lenovo Support

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