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juberahmad07
What's DOS?
Posts: 3
Registered: ‎07-14-2019
Location: IN
Views: 258
Message 1 of 6

Sound via speaker is reduced suddenly in Moto G6

 My Moto G6 speaker volume is reduced drastically one Afternoon about 5 days ago. Now it's playing same sound level on Highest Speaker Volume as normal Call without putting on Speaker.

Senior MotoAgent
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Posts: 6,017
Registered: ‎12-04-2017
Location: IN
Views: 237
Message 2 of 6

Re: Sound via speaker is reduced suddenly in Moto G6

Hi juberahmad07,

 

Sorry to hear about that, we would like to help. Can you test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up " Power off" key until the Safe Mode instructions pop up. Reboot your device to get back to the 'Normal Mode'.

 

Could you also test in Moto help app > Hardware test > Speaker and let us know how it goes?

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
juberahmad07
What's DOS?
Posts: 3
Registered: ‎07-14-2019
Location: IN
Views: 179
Message 3 of 6

Re: Sound via speaker is reduced suddenly in Moto G6

Same problem persists even in Safe mode 

juberahmad07
What's DOS?
Posts: 3
Registered: ‎07-14-2019
Location: IN
Views: 178
Message 4 of 6

Re: Sound via speaker is reduced suddenly in Moto G6

Sounds are also not coming fully from Speaker full volume in Hardware test.

Senior MotoAgent
Senior MotoAgent
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Location: IN
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Message 5 of 6

Re: Sound via speaker is reduced suddenly in Moto G6


@juberahmad07 wrote:

Sounds are also not coming fully from Speaker full volume in Hardware test.


Thank you for your feedback, we will pass it along to our product team for further investigation.

 

Regards,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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AkshayBansal
What's DOS?
Posts: 1
Registered: ‎07-17-2018
Location: IN
Views: 65
Message 6 of 6

Re: Sound via speaker is reduced suddenly in Moto G6

Even I am facing the same issue from about three days. Sometimes, the sound level is just fine and suddenly it drops to extreme low lever and seems that the sound is coming from the earpiece of the phone instead of bigger speaker.


The sound about which I am talking ablut is loud speaker sound and Call speaker sound.

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