07-14-2019 09:29 PM
My Moto G6 speaker volume is reduced drastically one Afternoon about 5 days ago. Now it's playing same sound level on Highest Speaker Volume as normal Call without putting on Speaker.
07-15-2019 01:05 AM
Sorry to hear about that, we would like to help. Can you test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up " Power off" key until the Safe Mode instructions pop up. Reboot your device to get back to the 'Normal Mode'.
Could you also test in Moto help app > Hardware test > Speaker and let us know how it goes?
07-16-2019 06:23 AM
Sounds are also not coming fully from Speaker full volume in Hardware test.
Thank you for your feedback, we will pass it along to our product team for further investigation.
09-11-2019 04:51 AM
Even I am facing the same issue from about three days. Sometimes, the sound level is just fine and suddenly it drops to extreme low lever and seems that the sound is coming from the earpiece of the phone instead of bigger speaker.
The sound about which I am talking ablut is loud speaker sound and Call speaker sound.