cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Vaibhav06
Blue Screen Again
Posts: 4
Registered: ‎07-29-2018
Location: IN
Views: 1,512
Message 2 of 13

Speaker issue after Android pie update#moto g6

 After updating my phone to android pie the speaker volume output goes down, unable to hear ringtone, music etc. Also split Screen option removed after update.

Abishere
What's DOS?
Posts: 1
Registered: ‎03-14-2019
Location: NL
Views: 917
Message 1 of 13

Speaker not working after Android 9 update

Hi,

 

I have updated to Android 9.0 three days ago. After the update at about 22:00 in the evening my speakers stopped working. I could not hear music, alarm clock or telephone calls. I rebooted a couple of times and turned the phone off and on. did the Moto test which failed because i could not hear sound. started in safe mode nothing helped. But the next morning my Alarm sounded like nothing happened

Yesterday everything was working fine. At 23.00 I noticed the same thing no speaker worked. Did the same things same result. This morning my Alarm sounded and everyhting worked.

 

What am I missing here? I am on the verge of a factory reset back to android 8 where you could mittigate the speaker not working with the the Mono optien in accesibility

 

Please Advice

 

AB

Senior MotoAgent
Senior MotoAgent
Posts: 50
Registered: ‎03-11-2019
Location: US
Views: 1,441
Message 3 of 13

Re: Speaker issue after Android pie update#moto g6

Hi Vaibhav06,

 

Is there any difference when the  Dolby audio is turned on or off? I would not say that this is caused by the Android Pie update. For the meantime update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here.

 

Best regards,
Zeke
Motorola Support

Barons40
802.11n
Posts: 252
Registered: ‎07-13-2017
Location: GB
Views: 1,426
Message 4 of 13

Re: Speaker issue after Android pie update#moto g6


@Vaibhav06 wrote:

 After updating my phone to android pie the speaker volume output goes down, unable to hear ringtone, music etc. Also split Screen option removed after update.


You need to go to the recent apps of your phone and then go to the app you want to split screen and hold or click on the icon on the top of the app in the recent apps. 

Vaibhav06
Blue Screen Again
Posts: 4
Registered: ‎07-29-2018
Location: IN
Views: 1,396
Message 5 of 13

Re: Speaker issue after Android pie update#moto g6

Dear Sir, 

Dolby Audio can't be turned off. There is no such option. Pl. Find attachment. 

Barons40
802.11n
Posts: 252
Registered: ‎07-13-2017
Location: GB
Views: 1,363
Message 6 of 13

Re: Speaker issue after Android pie update#moto g6


@Vaibhav06 wrote:

Dear Sir, 

Dolby Audio can't be turned off. There is no such option. Pl. Find attachment. 


Not a bug mate that's what Motorola had decided to do after pie update. 

Vaibhav06
Blue Screen Again
Posts: 4
Registered: ‎07-29-2018
Location: IN
Views: 1,193
Message 7 of 13

Re: Speaker issue after Android pie update#moto g6

Pl. Help Speaker problem still not resolved. It is sounding like 144kb song when i tap the music to full volume.

Ankanjyoti
What's DOS?
Posts: 1
Registered: ‎06-29-2018
Location: IN
Views: 701
Message 8 of 13

Re: Speaker issue after Android pie update#moto g6

My speaker quality become too low after pie update..pls resolve the issue

Happier
What's DOS?
Posts: 2
Registered: ‎03-20-2019
Location: IN
Views: 628
Message 9 of 13

Re: Speaker issue after Android pie update#moto g6

After updating to pie i bearly can hear sound. Sound is too low to be heard. Cause dolby atmos. Plz bring back the old atmos

Emrran
Fanfold Paper
Posts: 10
Registered: ‎03-20-2019
Location: IN
Views: 584
Message 10 of 13

Re: Speaker issue after Android pie update#moto g6

Hi moto team, 

 

I am facing lagging issue after pie upgrade. It's taking 7 to 10 seconds to get complete screen with icon  after unlocking my phone. It's same with finger print/pattern and face unlock. Kindly suggest me what to do. It's irretating me to use.

Top Kudoed Authors