Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

3 Posts

07-18-2019

US

5 Signins

61 Page Views

  • Posts: 3
  • Registered: ‎07-18-2019
  • Location: US
  • Views: 61
  • Message 1 of 5

Text messages occasionally fail to send.

2019-07-18, 18:29 PM

I have a G6 unlocked phone that I bought last September. I'm on Verizon. The phone worked fine for the first 4 or 5 months then it started occasionally failing to send a text message. It now happens multiple times a day. I have done a complete reset of the phone and recently installed the Andriod 9 upgrade. I've cleared cache and rebooted the phone. Nothing helps. I deleted the one access point listed under network setup. Nothing has helped. Everytime it failed I click to resend and it goes through. Sometimes the recipient gets the message twice.

Reply
Options

1841 Posts

10-16-2018

GB

1679 Signins

26093 Page Views

  • Posts: 1841
  • Registered: ‎10-16-2018
  • Location: GB
  • Views: 26093
  • Message 2 of 5

Re: Text messages occasionally fail to send.

2019-07-19, 7:29 AM

 wrote:

I have a G6 unlocked phone that I bought last September. I'm on Verizon. The phone worked fine for the first 4 or 5 months then it started occasionally failing to send a text message. It now happens multiple times a day. I have done a complete reset of the phone and recently installed the Andriod 9 upgrade. I've cleared cache and rebooted the phone. Nothing helps. I deleted the one access point listed under network setup. Nothing has helped. Everytime it failed I click to resend and it goes through. Sometimes the recipient gets the message twice.


Two main causes of this are,

 

1;Settings>Apps>Messaging>storage clear Data and Cache and or remove/disable the app so the Factory version gets installed.

 

2;Do a Manual scan for a Network/Carrier and choose one that is NOT yours and let it fail.Then do it again and choose the correct one and restart the phone.

 

HTH :)

Reply
Options

3 Posts

07-18-2019

US

5 Signins

61 Page Views

  • Posts: 3
  • Registered: ‎07-18-2019
  • Location: US
  • Views: 61
  • Message 3 of 5

Re: Text messages occasionally fail to send.

2019-07-19, 13:46 PM

My current version of Android doesn't allow a manual scan for networks. I did go to Access Point Names and "reset to default" before I rebooted. It did NOT fix my problem. I had also tried this using Textra messaging and I have the same problem. 

Reply
Options

1841 Posts

10-16-2018

GB

1679 Signins

26093 Page Views

  • Posts: 1841
  • Registered: ‎10-16-2018
  • Location: GB
  • Views: 26093
  • Message 4 of 5

Re: Text messages occasionally fail to send.

2019-07-19, 15:07 PM

Try a,"Soft Reboot".Might help.Emulates taking the Battery out.

 

Hold in the full volume key and whilst keeping held in hold in the Power button until the phone restarts.

 

Also on some phones people have had to cut a small square of sellotape and stick it to the back of the Sim card because they have not been making good contact :/

 

 

 

Reply
Options

3 Posts

07-18-2019

US

5 Signins

61 Page Views

  • Posts: 3
  • Registered: ‎07-18-2019
  • Location: US
  • Views: 61
  • Message 5 of 5

Re: Text messages occasionally fail to send.

2019-07-19, 17:07 PM

Tried this. Still having the same problem. It will occasionally say "No SMS Connection" inside Messages when a message is "Sending" and eventually fails. 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete