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kevinp12459
What's DOS?
Posts: 3
Registered: ‎08-03-2018
Location: US
Views: 1,670
Message 1 of 4

Transfer music from computer to motog6

 
kevinp12459
What's DOS?
Posts: 3
Registered: ‎08-03-2018
Location: US
Views: 1,669
Message 2 of 4

Re: Transfer music from computer to motog6

my computer will not transfer my music files to my motog6

kevinp12459
What's DOS?
Posts: 3
Registered: ‎08-03-2018
Location: US
Views: 1,660
Message 3 of 4

Re: Transfer music from computer to motog6

i get a message saying the drivers were not successfully installed after connecting my motog6 to my computer not allowing me to transfer music file to my new motog6  help please

 

Senior MotoAgent
Senior MotoAgent
Posts: 1,034
Registered: ‎10-08-2015
Location: IN
Views: 1,463
Message 4 of 4

Re: Transfer music from computer to motog6

Hi SienL1,

 

Greetings from Motorola,

 

We are sorry for the inconvenience caused. Request you to check with below checkpoints & let us know.

 

* Check in safe mode.

 

* Tap on Settings > About phone and tap on build number seven (7) times. This will enable Developer Options. Then go to Settings > Developer Options and you will see USB Debugging so that you can put a check in the checkbox.

 

* Please check if OS is genuine or corrupted. 

 

* Check if Android MTP drivers are up to date. Click here for drivers link. ( If it is Microsoft one)

 

*Update driver for Android Phone manually:

 

Step 1. Go to Start> Control Panel.
Step 2. Click “System and Security”, then “System”.
Step 3. Click “Device Manager” on the left list.
Step 4. Locate and expand “Other devices” or “Portable devices” and find the driver. If there is a problem with the driver, it should be labeled with a yellow exclamation mark.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

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