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PeterGrabowsky
Paper Tape
Posts: 1
Registered: ‎03-06-2019
Location: DE
Views: 146
Message 1 of 4

Two major issues: Losing connection & no updates

2. try:

Sorry, I lost connection while typing. So again, I do not know if both issues are connected but since I bought this G6 plus I have intermittent abortions of wi-fi and no updates, see screenshots.

 

Screenshot_20190306-121941.pngSo this happens on different wi-fi places.

And I don't have a SIM card inserted, I depend on wi-fi. 

Screenshot_20190306-122742.pngScreenshot_20190306-122712.png

Recep_Tayyip
SCSI Port
Posts: 31
Registered: ‎01-28-2017
Location: DE
Views: 126
Message 2 of 4

Re: Two major issues: Losing connection & no updates

This is the reason I sold my G5 and bought me a G4 instead. It seems I have to keep my G4 for longer if even the G6 has the same problems as the G5.

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,270
Registered: ‎02-02-2016
Location: US
Views: 85
Message 3 of 4

Re: Two major issues: Losing connection & no updates

I believe some phones require a SIM card to get an update. 

 

Install a sim card and then check for updates and let us know if you can't pull one down and what SIM card you were using. 


* Search box is your friend * I don't respond to PM if question belongs in forum
Senior MotoAgent
Senior MotoAgent
Posts: 6,851
Registered: ‎03-05-2018
Location: US
Views: 83
Message 4 of 4

Re: Two major issues: Losing connection & no updates

Hi PeterGrabowsky,

 

Thanks for posting. Let's try addressing the system update first, make sure you have an active SIM with your phone. If so, try removing the SIM card and check the update again via Settings > System > System Updates. Let me know. 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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