02-09-2019 09:06 PM
I have a Moto G6 Play. I cannot connect to my computer using a USB cable. I get a "USB Device not recognized" error.
02-13-2019 08:46 AM
Thanks for posting. Do you have USB debugging enabled on your device? You must have the Developer Options settings active on the phone first. To activate the Developer Options settings, go to Settings > System > About Phone > Tap Build Number 7 times. From there, you will need to find USB debugging and turn it on. Please set the USB Configuration to MTP or PTP as well from that page. Let us know if your computer will recognize the device.
02-15-2019 08:30 AM
I appreciate you trying that, JDCAustralia. I understand that you have tried different computers for this. Can you please check if the OS of your computers is up to date? Also, please ensure to have the latest media feature pack and USB drivers updated as well.
02-16-2019 04:55 AM
My OS was not up-to-date, but I updated my laptop to Windows 10 version 1809 and it made no difference. The media feature pack is not applicable to my operating system version. There are no further updates available.
I think we are clutching at straws here. I have little doubt that the problem arose from the Motorola update.
02-18-2019 09:09 AM
I understand your concern about this. Please try to install the Motorola Device Manager on your computer that contains USB Drivers for your device. After that, try to connect it to your computer once again. Kindly check this link for the drivers.
Let me know how it goes.
02-20-2019 10:20 AM
02-20-2019 03:35 PM
As previously advised, that feature pack is not applicable to my operating system. It is for "N" versions of Windows 10. My operating system is not the "N" version. I did download the feature pack and attempt to install it, and the installation program reported that the software was not appropriate to my operating system.
The N versions lack some software that is normally present with Windows 10. See here:
My version is not lacking any of those things.
The USB connection used to work fine and I never had to install anything that didn't come with the operating system in order for it to work.
02-21-2019 10:46 AM
I understand that, JDCAustralia. Thank you for trying all of the steps that we have provided. Can you please make sure that there's no bent pins or debris that might be blocking the charging port? If none and you are still having the same concern, then our next step is to have the device serviced. Kindly check this link for the contact details of the support team in your region.
Let us know if you have other questions.