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Senior MotoAgent
Senior MotoAgent
Posts: 6,309
Registered: ‎03-05-2018
Location: US
Views: 626
Message 11 of 43

Re: Voice Match has stopped working

Hi ZPMP1,

 

Thanks, I appreciate you for trying. Can you please send me a Bug Report? Let's see what we can find on the report.

 

BUG REPORT FOR NORMAL ISSUE:
Go to Settings ->Developer options -> Enable USB debugging > Toggle On
Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
Once the issue is reproduced: Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
Then upload the BugReport to your personal Google Drive and then share the link to the BugReport on the forums in a reply.
Provide observations of what you saw happen right before the bug report was taken. Please indicate the local time when you observed the behavior.   

 

*To enable Developer Options:

  1. Go to Settings > About phone > Build number. 
  2. Tap Build number seven times. After the first few taps, you should see the steps counting down until you unlock the developer options. Once activated, you will see a message that reads, “You are now a developer!”
  3. Go back to Settings, where you’ll find a Developer options entry in the menu

 

Best regards,
Rich
Motorola-Lenovo Support

 

 

 

 

 

 

ZPMP1
Paper Tape
Posts: 6
Registered: ‎04-04-2019
Location: GB
Views: 607
Message 12 of 43

Re: Voice Match has stopped working

Hi Rich,

 

Bug report here: *removed*

 

Let me know if you need anything else. 

 

-Edit: Contains Privacy - Rich

 

Senior MotoAgent
Senior MotoAgent
Posts: 6,309
Registered: ‎03-05-2018
Location: US
Views: 592
Message 13 of 43

Re: Voice Match has stopped working

Hi ZPMP1,

 

Thanks for the bug report. I will forward this to the team, I will let you know if we have an update and/or if we need further info from you. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

Jltalarico
Fanfold Paper
Posts: 1
Registered: ‎03-28-2019
Location: US
Views: 564
Message 14 of 43

Re: Voice Match has stopped working

I had the same issue went to Settings, Sytem, language and input,virtual keyboard, google voice typing , then clicked on voice match under ok google then i was able to toggle on the voice match. Hope this works for you as i am on Pie build pps29.118-2 Moto G6

ZPMP1
Paper Tape
Posts: 6
Registered: ‎04-04-2019
Location: GB
Views: 562
Message 15 of 43

Re: Voice Match has stopped working

Hi Jltalarico,

 

Thanks for taking the time to write. I've followed your instructions, and unfortunately they're not working for me. 😕

 

I'm hoping Lenovo technical support will come up with something.

 

Regards, Mark. 

 

sc000
Punch Card
Posts: 102
Registered: ‎10-06-2018
Location: GB
Views: 547
Message 16 of 43

Re: Voice Match has stopped working

Don;t waste your time trying to fix this.This is a serious bug along with others due to Morolola's bodged Pie update which they need to fx with an update. 

ZPMP1
Paper Tape
Posts: 6
Registered: ‎04-04-2019
Location: GB
Views: 460
Message 17 of 43

Re: Voice Match has stopped working

Hi Rich / everyone,

 

I've fixed this issue, but had to use the nuclear option. Performing a factory reset on the phone reinstates VoiceMatch. 

 

I hope that's helpful

 

Cheers.

Senior MotoAgent
Senior MotoAgent
Posts: 6,309
Registered: ‎03-05-2018
Location: US
Views: 449
Message 18 of 43

Re: Voice Match has stopped working

Hi ZPMP1,

 

Thanks for sharing. I'm glad it works for you after doing the reset. That should reset the settings for Voice Match. Let us know if you need further help. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

OkayDokey
What's DOS?
Posts: 1
Registered: ‎07-24-2019
Location: US
Views: 319
Message 19 of 43

Re: Voice Match has stopped working

I had the same issue.  I uninstalled Bitdefender and was then able to turn on "Access with Voice Match".

Senior MotoAgent
Senior MotoAgent
Posts: 6,309
Registered: ‎03-05-2018
Location: US
Views: 295
Message 20 of 43

Re: Voice Match has stopped working

Hi OkayDokey,

 

Thanks for sharing, appreciate your assistance on this. 

 

Best regards,
Rich
Motorola-Lenovo Support

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