03-13-2019 03:14 AM
When listening to music, the volume slider on my son's G6 Play randomly jumps down. So far it seems to only occur when using headphones. I've seen it happen with the volume open. The slider visibly jumps down and the volume drops with it.
03-13-2019 07:55 AM
Thanks for posting. Have you tried using other headphones to check if the volume would jump down? You could try to check if the same thing would happen on Safe Mode
To Enable Safe Mode:
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.