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joshcp
What's DOS?
Posts: 1
Registered: ‎03-13-2019
Location: AU
Views: 118
Message 1 of 2

Volume slider randomly jumps down

When listening to music, the volume slider on my son's G6 Play randomly jumps down. So far it seems to only occur when using headphones. I've seen it happen with the volume open. The slider visibly jumps down and the volume drops with it.

Senior MotoAgent
Senior MotoAgent
Posts: 95
Registered: ‎03-11-2019
Location: US
Views: 84
Message 2 of 2

Re: Volume slider randomly jumps down

Hi joshcp,

 

 

Thanks for posting. Have you tried using other headphones to check if the volume would jump down? You could try to check if the same thing would happen on Safe Mode

 

To Enable Safe Mode:
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

 

Best regards,
Zeke
Motorola Support

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