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Barons40
802.11n
Posts: 435
Registered: ‎07-13-2017
Location: GB
Views: 582
Message 91 of 102

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

Plus you're judging Samsung which have mostly high/mid range phones but the g series as budget phones.
moto-lover
Blue Screen Again
Posts: 5
Registered: ‎04-24-2019
Location: IN
Views: 539
Message 92 of 102

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

My Moto g6 has been switching off by itself at random for the past 2 days. Happens at low and high battery levels and there are no new apps for the past few weeks. The phone is about 8 months old. 

 

Please help Smiley Sad

Alops
Fanfold Paper
Posts: 4
Registered: ‎05-19-2019
Location: CL
Views: 368
Message 93 of 102

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

Sent an inbox with a drive link to my bug reports, I'm a Moto G6 user.

Dude777
HDMI
Posts: 188
Registered: ‎03-28-2019
Location: US
Views: 203
Message 94 of 102

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

Hey, thanks for the forum. I'm here to get tips and answers from our community of owners.


~us retail g6~no lifeguard on duty
Trav77
Ctrl-Alt-Del
Posts: 9
Registered: ‎10-27-2018
Location: GB
Views: 164
Message 95 of 102

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

Just seen the late update notice for my g6. I am rather concerned about the statement that in effect says that I have to allow Motorola to decide to use my mobile data as opposed to WiFi if I want to continue with the update. I think this is outrageous behaviour. It's my phone, my data, if I'm prepared to delay taking an update (appreciate the security implications) to avoid a large download against my mobile data then why do Motorola think its Ok to overrule me, or apparently deny me any further (security) updates if I don't agree to this. 

Afua
Paper Tape
Posts: 5
Registered: ‎08-06-2019
Location: GH
Views: 137
Message 96 of 102

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

I'm using the g6 play

And I've not been able to unlock my phone using the pin

I can only unlock using my fingerprint

When I attempt to unlock using the pin, after clicking the tick button, my phone gets a black screen, freezes for a few seconds and returns me back to me entering the pin

I'm reluctant about restarting my phone since the only way I can unlock the phone after restarting is by entering the pin

Please help

Barons40
802.11n
Posts: 435
Registered: ‎07-13-2017
Location: GB
Views: 108
Message 97 of 102

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

factory reset the phone it will fix that
Afua
Paper Tape
Posts: 5
Registered: ‎08-06-2019
Location: GH
Views: 99
Message 98 of 102

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

I read through the steps for factory reset

And it stated that after factory reset, I'd have to enter the pin 

Am I assured that the pin will work after factory reset?

Note- I've not forgotten my pin

It's just not unlocking whereas fingerprint works fine

And also how long does factory reset take? approximately

Dude777
HDMI
Posts: 188
Registered: ‎03-28-2019
Location: US
Views: 84
Message 99 of 102

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community


@Afua wrote:

I read through the steps for factory reset

And it stated that after factory reset, I'd have to enter the pin 


Hey, welcome to the welcome to our community thread. Where are those factory reset instructions you're referring to?

~us retail g6~no lifeguard on duty
Afua
Paper Tape
Posts: 5
Registered: ‎08-06-2019
Location: GH
Views: 67
Message 100 of 102

Re: Welcome to the Moto G6 / Moto G6 Plus / G6 Play Community

Screenshot_20190808-120640.png

 

Here

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