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06-28-2018

IN

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i broke my moto g6 back glass

2018-06-28, 20:12 PM

i recently purchase my moto g6 and after few days of use i dropped my phone from my pocket and the back glass fully damaged....can anyone please tell me how much cost it will take to fix the glass in moto sevice centre??

And please moto do something in build quality of moto phones you offers a 17k phone with this type of bad quality and says the back glass is corning gorilla glass??

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3948 Posts

12-01-2016

PH

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Re: i broke my moto g6 back glass

2018-06-28, 20:34 PM

Hi shubham886580,

 

Sorry to know what happened to your phone and I understand you want to know the repair cost however we don't have information about it. So please visit the nearest service center in your location for further assistance regarding this inquiry. Please see this link.

 


Regards,
Daisy
Moto Support

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12354 Posts

02-02-2016

US

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Re: i broke my moto g6 back glass

2018-06-28, 20:34 PM

You said you dropped the phone, which has nothing to do with build quality.  Gorilla Glass is scratch resistant, but it's not shatterproof.  

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1 Posts

07-05-2018

US

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Re: i broke my moto g6 back glass

2018-07-05, 23:44 PM

I wouldn't be so sure that the drop is what caused your back glass to break. My back glass broke without a drop from being carried in a handbag in & out of 100 degree heat with high humidity. Just totally shattered, no drop. Absolutely no damage to the front of phone or front screen. Motorola doesn't acknowledge that there is an issue with this type of back and is telling me that I have voided my warranty. I am so angry; I have bought 5 Motorola phones in a little less than 18months but no more. This is a product safety issue; someone is going to get seriously hurt on this improperly manufactured phone back. I will tell you not to call Motorola as they are absolutely no help & are reading from a script. They will not escalate your call or do anything to help when their product goes bad.  Do not buy this phone as there is a problem with the glass back!!! It shatters from excessive heat and delicate handling. I have no damage to the front of my phone or the screen, but the back just badly shattered. Luckily, I wasn't hurt, but I will post this experience here because someone will be and you will have evidence that Motorola was made aware of this issue and chose to ignore the problem with the back of this ohine.

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1 Posts

07-10-2018

IN

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Re: i broke my moto g6 back glass

2018-07-10, 8:33 AM

Hi Shubham, please reply if you got your back glass replaced. I need to do the same for mine. 

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7 Posts

07-09-2018

IN

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Re: i broke my moto g6 back glass

2018-07-10, 18:28 PM

True the product is of very poor quality. My phone had problem of excessive heating and is bent. There was no incident of phone falling.  Service centre tells that it is physical damage and not covered in warranty.  What kind of quality checks are done if a phone which is handled so carefully bends. On top of that Motorola service centre staff is so rude that they will not give any explanation and blame everything on customers. Do they expect customers to carry phone in a bubble wrap? 

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1 Posts

07-12-2018

IN

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Re: i broke my moto g6 back glass

2018-07-12, 5:53 AM
I have purchased Moto g6 15 days back and today I have found a crack on back glass moreover, my phone has not fallen/dropped.I wonder how low the build quality of moto is..I have been a moto user since last 4 years but this is the first time I have faced this incident.

I request you to do something for this on a serious notice
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406 Posts

01-03-2018

GB

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Re: i broke my moto g6 back glass

2018-07-12, 7:40 AM

 wrote:

True the product is of very poor quality. My phone had problem of excessive heating and is bent. There was no incident of phone falling.  Service centre tells that it is physical damage and not covered in warranty.  What kind of quality checks are done if a phone which is handled so carefully bends. On top of that Motorola service centre staff is so rude that they will not give any explanation and blame everything on customers. Do they expect customers to carry phone in a bubble wrap? 


"Bendable glass" huh?

I wonder why Motorola don't make more of this remarkable breakthrough?

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7 Posts

07-09-2018

IN

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Re: i broke my moto g6 back glass

2018-07-12, 8:54 AM

Mid section is bent , not exactly the glass. So back glass looks kind of detached from centre metallic body .

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5988 Posts

12-04-2017

IN

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Re: i broke my moto g6 back glass

2018-07-12, 12:02 PM

Hi All,

 

We are sorry to learn about that, please update your profile with the IMEI number of your phone? We want to take a look at this.

If you need a reference in updating your profile, please click this link.

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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