08-02-2018 01:55 AM
I bought Moto g6 20 days back. From the beginning I started noticing flickring screen, I thought Auto brightness might be the reason, so I turned it off. but now the screen flickered for a while and the brightness is completely gone. I can barely see thing in the phone. I tried to boot in the safe mode and uninstalled a couple of apps, Nothing seems to be working. Also tried turning auto-brightness option on and off. No luck so far. Any suggestion what might be causing this or should I report for a refund or change of device as it's still under warranty.
08-02-2018 05:52 AM
Thank you for reporting, this is strange. Can we try this: Locate settings > display > adaptive brightness > toggle on > brightness level > move the slider to full.
Let us know how it goes?
08-02-2018 06:14 AM
08-03-2018 05:45 AM
There is small light that I see in the right side of front flash, It flashes for a few minutes and then goes off. If that helps.
We thank you for your information-- if we have not tried already, can we test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up. Let us know if this makes any difference?
08-06-2018 08:52 AM
The problem remains in the safe mode.
Device Help App shows Backlight test FAILED.
Great, thanks for testing.
The next step at this point would be service/exchange/replacement.