Motorola Community

Moto G PhonesMoto G6 / Moto G6 Plus / Moto G6 Play
All Forum Topics
Options

12 Posts

05-25-2018

IT

54 Signins

250 Page Views

  • Posts: 12
  • Registered: ‎05-25-2018
  • Location: IT
  • Views: 250
  • Message 1 of 156

moto g6 plus speaker completely off

2018-05-25, 22:03 PM

Hello everyone,

sometimes my moto g6 plus turns the speaker completely off, even with the volume turned at maximum level. The only solution is to reboot the phone. During a phone call I understood that the microphone works perfectly fine, they could hear me but I couldn't hear any sound at all. If I plug in the headphones they work, I tried everything but I can't replicate the moment the phone turns mute. At first, I thought dolby audio was the culprit, but then the same behaviour happened again. What else can I try?

Reply
Options

15 Posts

05-27-2018

SE

20 Signins

151 Page Views

  • Posts: 15
  • Registered: ‎05-27-2018
  • Location: SE
  • Views: 151
  • Message 2 of 156

Re: moto g6 plus speaker completely off

2018-05-27, 18:37 PM

Hello Sir! 

 

I too have this exact problem. It seems to be a problem at a larger scale with this cellphone unfurntunatly.

 

I think (dont know for sure) that this has something to do when you connect headset into phone then unplug them the sound from speaker still remains silent as it would still be connected to bluetooth or so.

 

I have tampered with the sound settings as well and it could altso be connected with the "click" sound when you logg in to your phone or shut the screen down. But i still try to reproduce this problem so i can be certain what is the problem here. 

 

I really hope Motorola/lenovo team is avare of this problem and will release a update for the phone that fix this problem since it's very annoying! 

Reply
Options

15 Posts

05-27-2018

SE

20 Signins

151 Page Views

  • Posts: 15
  • Registered: ‎05-27-2018
  • Location: SE
  • Views: 151
  • Message 3 of 156

Re: moto g6 plus speaker completely off

2018-05-27, 18:43 PM
Update, now i dont got no bluetooth sound so im pretty sure this has to do with bluetooth on phone.

Last night i had bluetooth headset connected to phone, then i fell asleep, alarm ringing this morning, disconnect bluetooth headset, go you youtube and watch a clip but no sound then... so this has to do with bluetooth right?
Reply
Options

3948 Posts

12-01-2016

PH

1423 Signins

85486 Page Views

  • Posts: 3948
  • Registered: ‎12-01-2016
  • Location: PH
  • Views: 85486
  • Message 4 of 156

Re: moto g6 plus speaker completely off

2018-05-31, 16:56 PM

 wrote:

Hello everyone,

sometimes my moto g6 plus turns the speaker completely off, even with the volume turned at maximum level. The only solution is to reboot the phone. During a phone call I understood that the microphone works perfectly fine, they could hear me but I couldn't hear any sound at all. If I plug in the headphones they work, I tried everything but I can't replicate the moment the phone turns mute. At first, I thought dolby audio was the culprit, but then the same behaviour happened again. What else can I try?


This is odd. Does it happen to all calls/time/place? Are you using any protective case/screen protector? 

 

For now, try the following:

- Test your phone in Device Help app

-  See if the issue remains in Safe Mode . Try to make a call while in Safe Mode

 

Regards,
Daisy
Moto Support

 

 

 

 

 

 

Reply
Options

3948 Posts

12-01-2016

PH

1423 Signins

85486 Page Views

  • Posts: 3948
  • Registered: ‎12-01-2016
  • Location: PH
  • Views: 85486
  • Message 5 of 156

Re: moto g6 plus speaker completely off

2018-05-31, 16:57 PM

 wrote:

Hello everyone,

sometimes my moto g6 plus turns the speaker completely off, even with the volume turned at maximum level. The only solution is to reboot the phone. During a phone call I understood that the microphone works perfectly fine, they could hear me but I couldn't hear any sound at all. If I plug in the headphones they work, I tried everything but I can't replicate the moment the phone turns mute. At first, I thought dolby audio was the culprit, but then the same behaviour happened again. What else can I try?


This is odd. Does it happen to all calls/time/place? Are you using any protective case/screen protector? 

 

For now, try the following:

- Test your phone in Device Help app

- Remove the accessories and restart the device

-  See if the issue remains in Safe Mode . Try to make a call while in Safe Mode

 

Regards,
Daisy
Moto Support

 

 

 

 

 

 

Reply
Options

3948 Posts

12-01-2016

PH

1423 Signins

85486 Page Views

  • Posts: 3948
  • Registered: ‎12-01-2016
  • Location: PH
  • Views: 85486
  • Message 6 of 156

Re: moto g6 plus speaker completely off

2018-05-31, 17:02 PM

 wrote:
Update, now i dont got no bluetooth sound so im pretty sure this has to do with bluetooth on phone.

Last night i had bluetooth headset connected to phone, then i fell asleep, alarm ringing this morning, disconnect bluetooth headset, go you youtube and watch a clip but no sound then... so this has to do with bluetooth right?

That's unusual. Did you check if it is still playing via Bluetooth headset when the issue happened? I am thinking it was not disconnected properly.  Does it happen to other headsets too?

 


Regards,
Daisy
Moto Support

Reply
Options

1 Posts

06-01-2018

US

6 Signins

50 Page Views

  • Posts: 1
  • Registered: ‎06-01-2018
  • Location: US
  • Views: 50
  • Message 7 of 156

Re: moto g6 plus speaker completely off

2018-06-01, 17:35 PM

This happened to me after using speaker phone.

 

After checkng my volume levels,  I went to  SETTINGS>ACCESSIBILITY>AUDIO & ON-SCREEN TEXT>MONO AUDIO ... TURNED ON Combine channels when playing audio...Sound is working again

Reply
Options

15 Posts

05-27-2018

SE

20 Signins

151 Page Views

  • Posts: 15
  • Registered: ‎05-27-2018
  • Location: SE
  • Views: 151
  • Message 8 of 156

Re: moto g6 plus speaker completely off

2018-06-04, 20:38 PM

 wrote:

This happened to me after using speaker phone.

 

After checkng my volume levels,  I went to  SETTINGS>ACCESSIBILITY>AUDIO & ON-SCREEN TEXT>MONO AUDIO ... TURNED ON Combine channels when playing audio...Sound is working again


Hello! 

 

I really don't know whats causing this problem with speaker sound off but it's not blutooth i recoon. 

It's seems random. Like this: I could restart my phone, get sound back, turn sound down to vibration , lock the phone , unlock the phone, raise the voulme to max, and then no sound from speaker again.....!? so wierd problem. 

 

Thanks for this tip it really worked for me, at least i think phone been on for like 2 days since you posted this tip and sound has not disapeared again after i turned on the mono audio setting. I really really hope this is nad could be the permanent fix for this problem since it really sucks having buyed a new phone that i cannot trust if i can hear the next call or alarm from.

Reply
Options

15 Posts

05-27-2018

SE

20 Signins

151 Page Views

  • Posts: 15
  • Registered: ‎05-27-2018
  • Location: SE
  • Views: 151
  • Message 9 of 156

Re: moto g6 plus speaker completely off

2018-06-04, 20:49 PM


That's unusual. Did you check if it is still playing via Bluetooth headset when the issue happened? I am thinking it was not disconnected properly.  Does it happen to other headsets too?


Regards,
Daisy
Moto Support


 

Hi Daisy and thanks for you answer. 

 

Like i wrote in latest post it could happen to phone at anytime. I figure it was somthing to do with blootooth but i was wrong since it could happen while just restart the phone and then just go down in voulume to vibration mode lock the phone and unlock the phone again and raise the volume up again and the sound could be gone just like that. 

 

It's a very confusing problem this since i cannot figure out what's causing it.

 

Like i altso wrote in latest post i did go to settins and activated mono sound and since then i havn't lost sound anymore. I dont know if this is a fix or that i just "have luck" right now with the phone speaker. 

 

Please make someone test this phone and make sure it's not a mass produce problem with this modell on the phone, and if it is please post a fix in this tread would be very much appreciated! 

 

Best regards!

 

Reply
Options

2 Posts

06-08-2018

US

2 Signins

44 Page Views

  • Posts: 2
  • Registered: ‎06-08-2018
  • Location: US
  • Views: 44
  • Message 10 of 156

Re: moto g6 plus speaker completely off

2018-06-08, 2:03 AM

I'm having a similar problem. I've removed the cover from the phone. I've adjusted every setting I can see. I've tried a reboot. But I can't hear any incoming call. It rings (although not as loud as I expect full volume should) but I can only hear very faint sound coming from the caller. I can hear the caller if I put the phone on speakerphone but not through regular listening. I'm at my wit's end and thinking I'm going to have to send the phone back at this point. Any suggestions would be appreciated. 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete