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TC15
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Posts: 9
Registered: ‎06-10-2019
Location: GB
Views: 315
Message 1 of 16

problem with Google maps on my G6 play

Hi, can anyone help me with a problem I have with Google maps, I can not get a accurate compass set up. My location on the map is very hit and miss, some times up to half a mile out.  I've done the figure of 8 routine (no end of times) but it still won't improve.

 

Porphyrius
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Location: GB
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Message 2 of 16

Re: problem with Google maps on my G6 play

Have you tried removing Google maps and then re-updating it?

TC15
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Message 3 of 16

Re: problem with Google maps on my G6 play

Yeah no difference, I've just noticed that the blue dot on g maps is not showing the "tail" like it does on my wifes  phone? 🤔

Porphyrius
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Message 4 of 16

Re: problem with Google maps on my G6 play

Is the phone's,"Location/GPS"working?

TC15
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Posts: 9
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Location: GB
Views: 281
Message 5 of 16

Re: problem with Google maps on my G6 play

Yeah, I've been checking all the usual things and I've been looking on different sights to see if there's anything else I can do to improve the situation.  I read on Google that the G6 play sold in USA is the only version WITH  a magnetometer!  I don't know if this is true or what it does to be honest but it's something to do with maps but how do I check it out.

Porphyrius
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Message 6 of 16

Re: problem with Google maps on my G6 play

I only have a Moto G3 but Google maps using Location/GPS is very accurate and therefore I don't need compass :/

 

Just in case try a,"Soft Reset" which emulates taking the battery out.On my G3 I fully hold in Volume buttonand keeping it hels in hold in the power button until the phone restarts.Sometimes this can fix small glitches.

 

Quite a few people like this Offline map app,

 

https://play.google.com/store/apps/details?id=com.mapswithme.maps.pro&hl=en_GB

 

 

 

 

 

TC15
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Posts: 9
Registered: ‎06-10-2019
Location: GB
Views: 272
Message 7 of 16

Re: problem with Google maps on my G6 play

Cool, I'll give it a try... I'm trying to use the Google maps but it says to re callibrat the compass but doing what they say, still leaves accuracy "low"

TC15
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Registered: ‎06-10-2019
Location: GB
Views: 264
Message 8 of 16

Re: problem with Google maps on my G6 play

Just tried the soft reboot but still no joy😞 I'll remember that trick for soft reboot, so thanks for that anyway 👍.

 

It seems that the magnetometer works in conjunction with a gyroscope to give a high level of accuracy to my position.  

 

I just do know if G6 play in UK, weren't fitted with this....  Just seem strange not to have it if it's so important 🤔.    I think my next move must be go directly to the help line.   Thank you for your help so far, if and when I get an answer, I'll let you know.

Senior MotoAgent
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Registered: ‎12-04-2017
Location: IN
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Message 9 of 16

Re: problem with Google maps on my G6 play

Hi TC15,

 

Please be informed that the compass has nothing to do with the locations, for the GPS-- we are testing from our end. Could you confirm if you have tested this outdoors?  If yes, do you see the same results? How about testing GPS under 'Moto Help' app? To do so >> Locate Moto Help app > Hardware test > GPS? Let us know how it goes?

 

Regards,

Swaraj

Motorola Support

TC15
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Location: GB
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Message 10 of 16

Re: problem with Google maps on my G6 play

Hi,   the whole reason I have been trying to get to grips with what is happening is,

1.  In Google map the blue dot often does not appear to be accurate, it can be as much as half a mile out. Sometimes in the middle of a field.

 

2.  Google map help suggest that I do a figure of 8 to get a better compass accuracy as my reading is "low",  now I have done this so many times I've lost count, inside, outside, upstairs and I've even tried it in the local park.

 

3.  The only reason I want this to be accurate as possible is I share my location with my wife so she knows where I am when out on my motorcycle (68years old) it let's her follow me about and know I'm safe.

 

Now to answer your question about the moto GPS test it says it's between 11 - 16 satellites, which I think is ok.   I'm now trying a different map app to see if it's any better just to compare the two.    Just one more thing,  my wife has a Samsung S5 using Google maps and I tried to follow her location even though I knew where she was going and it was just as bad, she apparently was on route out of town but was in fact in town shopping .

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