cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
DBruce
What's DOS?
Posts: 2
Registered: ‎08-05-2018
Location: US
Views: 689
Message 1 of 3

virtual keyboard issue

On a Moto g6, When I need to make an entry, such as a password, the voice text screen is up and will not go away, I need to bring up the virtual keyboard.

Senior MotoAgent
Senior MotoAgent
Posts: 4,878
Registered: ‎12-04-2017
Location: IN
Views: 659
Message 2 of 3

Re: virtual keyboard issue

Hi DBruce,

 

Please perform 'Reset app preferences' on your device. To do so: locate settings > app & notification > app info > three dots > reset app preferences. Hope this helps?

 

Meanwhile, please update your profile with IMEI number. 

 

Regards,

Swaraj

Moto Support

DBruce
What's DOS?
Posts: 2
Registered: ‎08-05-2018
Location: US
Views: 652
Message 3 of 3

Re: virtual keyboard issue

Thank you.  I solved the problem by doing a factory reset of the phone.

Top Kudoed Authors