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Buzzing from bottom speaker

2020-03-15, 8:43 AM
Hi, my new Moto g8 plus has suddenly started making a buzzing sound (almost like a trapped bee) from the bottom speaker if any media is played, muffling the music and continues a few seconds after the music is stopped. Is there anything I can do to address the problem apart from returning as it is still under guarantee? Many thanks
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Re:Buzzing from bottom speaker

2020-03-17, 16:58 PM

This honestly sounds like a potential hardware related issue. Can you test the speaker using Device Help > Device diagnosis > Hardware test? Do you hear the buzzing when testing the speaker there?

 

-Tom



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Re:Buzzing from bottom speaker

2020-03-17, 19:19 PM
Hi, thanks for the reply, yes the buzzing happens during the test. I have also noticed it buzzes when sending a message too, and when a video wants to play on a website even if the volume is off.
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Re:Buzzing from bottom speaker

2020-03-18, 14:24 PM

Hi Tanya4321.

 

Thanks for doing the test. We'd like to further look into this, can you please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

See here for the instruction. 

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:Buzzing from bottom speaker

2020-03-18, 17:02 PM
Hi, have changed the info required, thanks!
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Re:Buzzing from bottom speaker

2020-03-19, 16:04 PM

Hi Tanya4321,

 

Thank you.  We'll take a look of it. 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 

 

 



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Re:Buzzing from bottom speaker

2020-03-24, 12:49 PM

Hi Tanya4321,

 

I just got an update. Our team reviewed this and recommend sending the device for warranty repair/replacement. It's possible some sort of failure with the speaker. Let me know if you need further assistance on that. Thanks. 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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