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16 Posts

12-22-2015

IN

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Call barring active and during calls others can't hear me

2020-02-10, 18:42 PM

Two main problems 

1. Call barring is active and when i get a call i can't able to talk and there is voice  message telling that call barring is active so please deactivate .... How can i deactivate it??

2 while i take a call  i can hear but other's can't hear me and it works fine only if i call them...

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1283 Posts

03-11-2019

US

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Re: Call barring active and during calls others can't hear me

2020-02-11, 17:43 PM

Hi yashwanthchikka,

 

Thanks for posting. Does the audio problem happen to every incoming call you receive? For Call barring, please try to check if the number you tried calling is blocked in your phone settings. Please do try to check with your carrier if it is active on your device. 

 

Best regards,
Zeke
Motorola Support


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16 Posts

12-22-2015

IN

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  • Posts: 16
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Re: Call barring active and during calls others can't hear me

2020-02-12, 12:37 PM

Audio problem is happening to every incoming  call 

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1283 Posts

03-11-2019

US

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Re: Call barring active and during calls others can't hear me

2020-02-12, 14:10 PM

May I know who is the service provider of the phone? Do you still have audio problem even on the speaker. Please try to check if the number you tried calling is blocked in your phone settings and check with your carrier if you have Call barring turned on in their system. Please try doing a hardware test on the phone's receiver and speaker on the Moto Help/Device Help app. 

 

Best regards,
Zeke
Motorola Support


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16 Posts

12-22-2015

IN

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  • Posts: 16
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  • Message 5 of 10

Re: Call barring active and during calls others can't hear me

2020-02-12, 15:33 PM

Audio problem is also with speaker on

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1283 Posts

03-11-2019

US

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Re: Call barring active and during calls others can't hear me

2020-02-12, 15:47 PM

Please try to check if the number you tried calling is blocked in your phone settings and check with your carrier if you have Call barring feature turned on for your phone. Please try doing a hardware test on the phone's receiver and speaker on the Moto Help/Device Help app. 

 

Best regards,
Zeke
Motorola Support


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16 Posts

12-22-2015

IN

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  • Posts: 16
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  • Message 7 of 10

Re: Call barring active and during calls others can't hear me

2020-02-12, 15:51 PM

For Call barring i contacted service provider they will solve issue 

But for audio problem i have done diagnosis in device help app it's working fine but when I'm receiving call others can't hear me and i can here them

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1283 Posts

03-11-2019

US

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Re: Call barring active and during calls others can't hear me

2020-02-12, 16:13 PM

Can you also test the hardware test on the microphone? Does the microphone work during video or audio recording? 

 

Best regards,
Zeke
Motorola Support


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16 Posts

12-22-2015

IN

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  • Posts: 16
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  • Message 9 of 10

Re: Call barring active and during calls others can't hear me

2020-02-12, 16:18 PM

Mic is working fine

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1283 Posts

03-11-2019

US

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  • Posts: 1283
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  • Message 10 of 10

Re: Call barring active and during calls others can't hear me

2020-02-13, 17:23 PM

Try booting your phone in Safe Mode and check if the same thing would happen during incoming calls. Please also test using a different SIM cards. 

 

Best regards,
Zeke
Motorola Support


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