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16 Posts

12-22-2015

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Data speed is low when sim is in second slot

2019-12-08, 20:18 PM

I have been using idea and bsnl  cellular network 

 

When i use idea in second sim slot the data speed is too slow (dl speed 0.05mbps) and if it is used in first slot it's speed is around 6mbps 

Why is that difference, as i see both slots support dual volte at a time ?

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1234 Posts

03-11-2019

US

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Re: Data speed is low when sim is in second slot

2019-12-11, 14:22 PM

Hi yashwanthchikka,

 

Thanks for posting and we would like to look further into this. Are the 2 SIM cards both from different service providers? Please update your profile with your current phone, carrier, and IMEI -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Zeke
Motorola Support


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16 Posts

12-22-2015

IN

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  • Posts: 16
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  • Message 3 of 9

Re: Data speed is low when sim is in second slot

2019-12-11, 14:49 PM

It's ok Zeke you can look up to apps 

And one more thing in profile there is only one carrier details input is asked  one carrier is bsnl and other carrier is idea 

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1234 Posts

03-11-2019

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Re: Data speed is low when sim is in second slot

2019-12-11, 15:00 PM

Hi yashwanthchikka,

 

If you swap the 2 SIM card from their slots, would the second slot still be slower in data speed?

 

Best regards,
Zeke
Motorola Support


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16 Posts

12-22-2015

IN

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  • Posts: 16
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  • Message 5 of 9

Re: Data speed is low when sim is in second slot

2019-12-11, 15:24 PM

Not really too slow but slow than slot 1

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1234 Posts

03-11-2019

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Re: Data speed is low when sim is in second slot

2019-12-11, 15:32 PM

Hi yashwanthchikka,

 

What is the connection status of the second slot is it H, H+, 4G/LTE, 4G+? Does it happen on both Idea and BSNL? 

 

Best regards,
Zeke
Motorola Support


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16 Posts

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IN

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  • Posts: 16
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  • Message 7 of 9

Re: Data speed is low when sim is in second slot

2019-12-11, 15:33 PM

4G data connection

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16 Posts

12-22-2015

IN

24 Signins

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  • Posts: 16
  • Registered: ‎12-22-2015
  • Location: IN
  • Views: 298
  • Message 8 of 9

Re: Data speed is low when sim is in second slot

2019-12-11, 15:34 PM

It happens in both bsnl and idea 

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1234 Posts

03-11-2019

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  • Message 9 of 9

Re: Data speed is low when sim is in second slot

2019-12-11, 16:08 PM

Hi yashwanthchikka,

 

Thanks for confirming the details. For now, I would suggest resetting your phone's network settings while we take a look at your phone and apps using the IMEI. 

 

To reset the phone's network settings.

1. Open the Settings

2. Then go to System > Advanced > Reset Options > Reset Wi-Fi, mobile & Bluetooth

3. After resetting the network settings, reboot the phone

 

Let me know how it goes. 

 

Best regards,
Zeke
Motorola Support


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