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Ear Proximity

2020-03-12, 16:27 PM
The Ear Proximity sensor on my new Moto G8 doesn't work so when I am taking a call all sorts of windows open when the phone touches my face. How do I enable this?
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Re:Ear Proximity

2020-03-12, 21:34 PM

Hi Gertrude15,

 

I would initially suggest testing the proximity sensor in the Device Help app > Device diagnosis > Hardware Test > Proximity Sensor, make sure you're waving your hand over the top area of the screen to get the result correctly. Also, if you have a screen protector kindly take it off as it may affect the sensor. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:Ear Proximity

2020-03-13, 13:21 PM
Hi, I have tested again with the screen saver removed - it still doesn't work!
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Re:Ear Proximity

2020-03-13, 15:34 PM
Sorry clicked accept by mistake this didn't help! Sti doesn't work even without the screensaver!
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Proximity sensor.

2020-03-13, 18:35 PM
The Ear Proximity sensor on my new Moto G8 doesn't work so when I am taking a call all sorts of windows open when the phone touches my face. How do I enable this? I have tried testing again with the screen saver removed as suggested by the technician but this doesn't help.
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Re:Ear Proximity

2020-03-17, 17:00 PM

When you tested the phone in Device Help did the proximity sensor work there? If not then there is likely a hardware related failure and your device should be sent for repair.

 

-Tom



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