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Ear Proximity

2020-03-12, 16:27 PM
The Ear Proximity sensor on my new Moto G8 doesn't work so when I am taking a call all sorts of windows open when the phone touches my face. How do I enable this?
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Re:Ear Proximity

2020-03-12, 21:34 PM

Hi Gertrude15,

 

I would initially suggest testing the proximity sensor in the Device Help app > Device diagnosis > Hardware Test > Proximity Sensor, make sure you're waving your hand over the top area of the screen to get the result correctly. Also, if you have a screen protector kindly take it off as it may affect the sensor. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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Re:Ear Proximity

2020-03-13, 13:21 PM
Hi, I have tested again with the screen saver removed - it still doesn't work!
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Re:Ear Proximity

2020-03-13, 15:34 PM
Sorry clicked accept by mistake this didn't help! Sti doesn't work even without the screensaver!
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Proximity sensor.

2020-03-13, 18:35 PM
The Ear Proximity sensor on my new Moto G8 doesn't work so when I am taking a call all sorts of windows open when the phone touches my face. How do I enable this? I have tried testing again with the screen saver removed as suggested by the technician but this doesn't help.
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Re:Ear Proximity

2020-03-17, 17:00 PM

When you tested the phone in Device Help did the proximity sensor work there? If not then there is likely a hardware related failure and your device should be sent for repair.

 

-Tom



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Re:Ear Proximity

2020-05-19, 17:08 PM
My Moto G8 Plus also has the same problem. Tried the Device Help. Something is wrong.
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Re:Ear Proximity

2020-06-02, 15:11 PM

Hi denielbori,

 

We suggest sending the phone to a service center for repair if the proximity sensor failed in the hardware test. 

 

Best regards,
Zeke
Motorola Support


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Re:Ear Proximity

2020-06-03, 4:59 AM
Dear Moto Expert, My Moto G8+ suffers lately from the same malfunction that it's proximity sensor isn't working. I have performed all aforementioned workaround actions (including testing in safe mode) without success. I'm pretty sure that it stopped working after installing the last Moto G8+ Android security update (1st April 2020, version number PPIS29.65-51-3). Could you please check with Moto G8 software team if they can fix this bug in the next software update release ? Best regards, Laplac
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Re:Ear Proximity

2020-06-03, 15:47 PM

Hi Laplac, 

 

If the proximity sensor does not work after the update. Try the reinstalling the update using rescue function of the rescue and smart assistant app. 

 

Download Link: https://www.motorola.com/us/rescue-and-smart-assistant/p

Instructions: https://support.lenovo.com/us/en/solutions/ht102605

 

Best regards,
Zeke
Motorola Support


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