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12-11-2019

MX

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Moto G8 Bluetooth audio issues

2019-12-11, 7:22 AM

I'm having this problem that whenever I listen to music through an external device such as a speaker or even the car stereo. The audio starts to sound with interference as if signal were gone. I'd like to know if it happens to someone else and how it can be solved 

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983 Posts

03-11-2019

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Re: Moto G8 Bluetooth audio issues

2019-12-11, 17:26 PM

Hi Kurioss,

 

Thanks for posting. Have you tried to unpair all devices from both the phone and the Bluetooth speaker and re-pair them again? Do you still have the same sound quality on Bluetooth headphones? May I also know the model of both the Bluetooth speaker and the car speaker? 

 

Best regards,
Zeke
Motorola Support


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3 Posts

12-11-2019

MX

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Re: Moto G8 Bluetooth audio issues

2019-12-11, 22:58 PM
Yes I already tried that but it happens with all the devices. And Bluetooth headphones have the same problem.
The Bluetooth speaker is a JBL Clip 2 I don't know about the car speaker.
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Re: Moto G8 Bluetooth audio issues

2019-12-12, 14:05 PM

Hi Kurioss,

 

How about the exact car model please also include the year model? Try resetting the phone's network settings. 

 

To reset the phone's network settings.

1. Open the Settings

2. Then go to System > Advanced > Reset Options > Reset Wi-Fi, mobile & Bluetooth

3. After resetting the network settings, reboot the phone

 

Best regards,
Zeke
Motorola Support


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2 Posts

07-19-2018

GB

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Re: Moto G8 Bluetooth audio issues

2019-12-31, 10:50 AM

Hi, I also have bluetooth issues with my g8 plus. If I connect to the car bluetooth for both phone and audio playback then it keeps dropping three or four times before the connection is stable. If I connect for audio only then I do not have this problem. Also recently when playing back audio it skips or jumps about 0.5 of a second. I have connected the g8 to other bluetooth devices and had a similar experience but connecting alternative phones to the car bluetooth there is not an issue. The car in question is a Landrover discovery sport 2018. Any support would be appreciated.

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Re: Moto G8 Bluetooth audio issues

2020-01-02, 14:22 PM

Hi SJoddball,

 

Please try to unpair all Bluetooth devices from both your phone and your car speaker then pair them again. Let me know if it works.

 

Best regards,
Zeke
Motorola Support


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2 Posts

07-19-2018

GB

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Re: Moto G8 Bluetooth audio issues

2020-01-03, 18:25 PM

Hi, I have deleted all pairings, reset all app preferences and then reconnected. Whilst the "skipping" had disappeared my phone and car still don't like each other until they have rejected one another for at least three times each time I start the engine. Very frustrating.

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2 Posts

03-14-2019

AT

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Re: Moto G8 Bluetooth audio issues

2020-02-20, 6:07 AM

I am having very similar problems with my Moto G8+. The bluetooth connection is apparently very unstable with bluetooth audio devices (I have 4 types that I tried, two BT earbuds, one overear pair of earphones and one speaker). I experience this especially with all of the earphones. To me it seems that moving with the earphones sometimes triggers the skipping of sound, but that is not always the cause. It happens randomly as well.

I am quite disappointed because with my previous Moto G4 I never had any problems and I also had a MUCH farther and more stable connection with the same devices.

I tried the disconnection and resetting of network setting already and still expierience these problems. Actually I think it has gotten more instable. Now the earbuds spontaneously disconnect in addition to sound skipping.

 

Maybe someone has anything further that I could try to fix it?

Any help is appreciated! :)

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983 Posts

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Re: Moto G8 Bluetooth audio issues

2020-02-20, 14:03 PM

Hi MayBee,

 

Can you provide me the exact model of the Bluetooth devices you have used? Does it also have an audio problem during calls? Have you also tested other music player apps? 

 

Best regards,
Zeke
Motorola Support


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2 Posts

03-14-2019

AT

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Re: Moto G8 Bluetooth audio issues

2020-02-20, 17:42 PM

Hi, 

Here are earphones I have tried so far:

- JBL Tune205BT
- Mpow 059 (over ear)
- Mreechan(?) Earbuds with Bluetooth 5.0
- No-name brand earbuds supporting BT 5.0 as well

The Anker soundcore mini seems more stable (though also not perfect) ,probably mainly because I don't use it on the move. With the earphones  I am walking around the flat while carrying the phone in my back pocket, or going on runs, ...

 

It is the same using Spotify, YouTube, audible, twitch, castbox etc...

 

The phone call quality also seems worse than with my previous Moto G4.

 

Thanks again. :)

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