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1 Posts

02-22-2020

Ireland

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Moto G8 Plus volume down button not working

2020-02-22, 14:20 PM

Hi there,

 

I just got this new Moto G8 plus after Christmas, but this morning I noticed that the volume down had stopped working altogether. Volume up works fine, as does the power button, but volume down does nothing. Any solutions or ideas of the cause? 

 

Thanks in advance!

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Re:Moto G8 Plus volume down button not working

2020-02-22, 17:16 PM

Try a Soft Reset. Press and hold the Power button until the phone restarts. This emulates taking the Battery out.

 

HTH :)

 

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4519 Posts

03-11-2019

United States of America

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  • Posts: 4519
  • Registered: ‎03-11-2019
  • Location: United States of America
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  • Message 3 of 3

Re:Moto G8 Plus volume down button not working

2020-02-25, 14:24 PM

Hi Patropolis55,

 

If the troubleshooting step does not work then please take the phone to a service center to be take a look at since it might be a hardware issue. 

 

Best regards,
Zeke
Motorola Support



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