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  • Registered: ‎02-22-2020
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Moto G8 Plus volume down button not working

2020-02-22, 14:20 PM

Hi there,


I just got this new Moto G8 plus after Christmas, but this morning I noticed that the volume down had stopped working altogether. Volume up works fine, as does the power button, but volume down does nothing. Any solutions or ideas of the cause? 


Thanks in advance!


Re:Moto G8 Plus volume down button not working

2020-02-22, 17:16 PM

Try a Soft Reset. Press and hold the Power button until the phone restarts. This emulates taking the Battery out.


HTH :)



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  • Message 3 of 3

Re:Moto G8 Plus volume down button not working

2020-02-25, 14:24 PM

Hi Patropolis55,


If the troubleshooting step does not work then please take the phone to a service center to be take a look at since it might be a hardware issue. 


Best regards,
Motorola Support

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