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08-24-2015

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Random Shudown on Moto G8 Plus

2019-11-27, 19:40 PM

Dear All,

 

I've got Moto G8 Plus since 10 days, and i have some random shutdown.
The battery is around 80 - 60 % so it is not charging issue.

 

This issue is coming when phone is in stand by, without any interraction from my side.

Did some users have same trouble ?

 

Regards,

 

OLR92

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03-11-2019

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Re: Random Shudown on Moto G8 Plus

2019-11-27, 22:32 PM

Hi OLR92,

 

Thanks for posting. How long does the phone to be on standby before it randomly shut down? How often does this do this daily or per hour? Try booting your phone in Safe Mode and check if the same thing would happen. If this does not during safe mode, then try uninstalling a 3rd party app one by one until the issue is fixed. 

 

Safe Mode Steps: 
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

 

Best regards,
Zeke
Motorola Support


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9 Posts

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FR

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Re: Random Shudown on Moto G8 Plus

2019-11-28, 6:52 AM
Hi Zeke,
I've got the phone since 10 days and random shutdown apeared 4 times.

After 3 hours inactivity or more...

So next shutdown i'll try your proposal , thanks
OLR92
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9 Posts

11-28-2019

DE

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Re: Random Shudown on Moto G8 Plus

2019-11-29, 7:44 AM

Hello,

 

I have the same problem with my Moto G8 Plus (XT2019-1 reteu).

The shutdowns allways seem to happen when the phone is not used.

 

I tried de safe mode and it seems the frequency of shutdowns dropped significantly.

Yesterday it did shutdown only once instead of 4-5 times a day.

 

Erwin

 

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03-11-2019

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Re: Random Shudown on Moto G8 Plus

2019-11-29, 14:19 PM

Hi Erwin1974,

 

Have you tried removing 3rd party apps? If yes, did the random shutdown go away or somewhat reduced? Please update your profile with current phone, carrier and IMEI -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Zeke
Motorola Support


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11-28-2019

DE

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Re: Random Shudown on Moto G8 Plus

2019-12-02, 7:34 AM

Hello Zeke,

 

I updated my profile with IMEI and Profider but without the phone type because the G8 plus is not in the list yet.

 

I allready did a factory reset last week and only installed WhatsApp after that and removed it after the last restart in safe mode.

 

It did not reboot since then saturday 30-11-2019. 

 

I will leave the phone as is for now to see if it keeps working ok.

 

Erwin

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Re: Random Shudown on Moto G8 Plus

2019-12-03, 13:59 PM

Hi Erwin1974,

 

Thanks for giving me an update. Please let me know if the phone would shut down again.

 

Best regards,
Zeke
Motorola Support


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12-03-2019

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Re: Random Shudown on Moto G8 Plus

2019-12-03, 19:18 PM
Hi zeke

I have the same problem with the phone, but it is something that happens once a day or twice a day.
It's a strange thing because those reboots happen when I'm not using the phone.

What could be happening? I bought the phone a week ago.
Will it be a manufacturing problem or something related to the software?
 
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Re: Random Shudown on Moto G8 Plus

2019-12-03, 21:55 PM

Hi cahemobu,

 

It would seem that it could be a software problem since the other user was able to fix it via factory reset. I would suggest following the troubleshooting steps that were provided on this thread. 

 

Best regards,
Zeke
Motorola Support


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Re: Random Shudown on Moto G8 Plus

2019-12-04, 7:01 AM

Hallo Agent_Zeke,

 

Unfortunatly it rebooted twice last night.

 

It started after I charged the phone again from 16% to 94%.

The phone was not used when it happened. the first reboot happend approx. 1 hour after disconnecting the phone from the charger.

The second I don't know because I only saw this morning that it rebooted again and I had to enter my SIM pin.

 

I did not charge the phone from saturday until thuesday evening and it was working fine then.

 

I will not charge before the battery reaches <20% and look how it behaves until then.

 

ps. the phone is stil without 3th party software

 

Erwin

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