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60 Posts

09-09-2020

United Kingdom of Great Britain and Northern Ireland

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  • Message 181 of 191

Re:Random Shudown on Moto G8 Plus

2021-01-14, 3:35 AM

If you have a fault. Always, always return from where you have purchased it from. Do not barter on sites such as these. So, if you bought it via EE and it is still in warranty take it back there. Same goes for the other places where online or in the shop, which is more difficult now. Or just as if the phone is on contract to change for another company etc. I do it all the time with no trouble. Shout, bawl and make a big fuss etc, and they will cave in.

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9 Posts

03-24-2020

France

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  • Message 182 of 191

Re:Random Shudown on Moto G8 Plus

2021-01-28, 18:13 PM

Hello, 

nothing has changed yet.

As said in a previous post, there were random restarts with android 9.

Then a fix came, and random restarts were gone.

Then came android 10, and random restart were back.

 

I updated my profile with IMEI/serial number.

My 2cents: I really, really doubt this is caused by installed apps.

Because 1) this affects many people 2) symptoms were understood and fixed in android 9 3) this happened even when I did a fresh factory reset.

 

I'd really appreciate if you could help, thanks in advance!

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13079 Posts

03-05-2018

United States of America

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  • Message 183 of 191

Re:Random Shudown on Moto G8 Plus

2021-01-28, 20:25 PM

Hi fabien007

 

We have reported this on Android 10. We will have improvements coming. I'll try to see if I can get more details with this. Please ensure you have your IMEI updated on your profile. Thank you and we sincerely apologize if you're experiencing this. I will post back if I more details. Thanks once again.

 

Best regards,
Rich
Motorola-Lenovo Support



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9 Posts

03-24-2020

France

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  • Message 184 of 191

Re:Random Shudown on Moto G8 Plus

2021-02-22, 9:09 AM

Hello, 

please, any concrete news regarding a firmware update preventing random restarts?

IMEI is updated in my profile.

It has been updated one year ago.

 

These more-than-daily-random-restarts are really driving me nuts.

 

I have 3 simple questions, please answer them:

 

Is the bug understood?

Is the firmware already compiled?

When will it be rolled out in France?

 

 

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13079 Posts

03-05-2018

United States of America

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  • Message 185 of 191

Re:Random Shudown on Moto G8 Plus

2021-02-23, 15:48 PM

Hi fabien007

 

I'm sorry I don't have the timing, but rest assured the update is still coming for Moto G8 Plus. I'll post back if I have more information. Thank you.

 

Best regards,
Rich
Motorola-Lenovo Support



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9 Posts

03-24-2020

France

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  • Message 186 of 191

Re:Random Shudown on Moto G8 Plus

2021-02-24, 6:31 AM

Hello, 

For information I finally got a firmware update today!

 

Build QPIS30.28-Q3-28-26-3-2

 

I will keep your informed whether this fixes random restarts issue.

 

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13079 Posts

03-05-2018

United States of America

1254 Signins

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  • Message 187 of 191

Re:Random Shudown on Moto G8 Plus

2021-02-24, 18:43 PM

Hi fabien007

 

Thanks for keeping me updated. I'll keep an eye on this as well. 

 

Best regards,
Rich
Motorola-Lenovo Support



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9 Posts

03-24-2020

France

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  • Message 188 of 191

Re:Random Shudown on Moto G8 Plus

2021-03-03, 7:00 AM

Hello,

Since last update, I do confirm issue is fixed. No more random restarts.

Thank you!

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13079 Posts

03-05-2018

United States of America

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  • Message 189 of 191

Re:Random Shudown on Moto G8 Plus

2021-03-03, 14:50 PM

Hi fabien007

 

Sounds really good. I'm glad you're no longer experiencing restarts. Please keep observing this. I will also keep an eye on this. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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63 Posts

08-19-2010

France

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  • Message 190 of 191

Re:Random Shudown on Moto G8 Plus

2021-03-12, 9:47 AM

Hi fabien007

 

Firmware update through system update or other?

 

This is good news, I just ordered a G8 Plus and feared the worst...

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