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1194 Posts

03-11-2019

US

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  • Message 11 of 163

Re: Random Shudown on Moto G8 Plus

2019-12-05, 15:35 PM

Hi Erwin1974,

 

Thanks for the keen observation. We would like to do further investigation on this. If in case it happens again, please send us a bug report. You will need to unlock the developer options to enable the bug report. 

 

To enable developer options:
1. Go to Settings > About phone > Build number
2. Tap Build number seven times. After the first few taps, you should see the steps counting down until you unlock the developer options. Once activated, you will see a message that reads, “You are now a developer!”
3. Go back to Settings, where you’ll find a Developer options entry in the menu

 

BUG REPORT FOR NORMAL ISSUE:
Go to Settings ->Developer options -> Enable USB debugging > Toggle On
Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
Once the issue is reproduced: Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.
Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
Then upload the BugReport to your personal Google Drive and then share the link to the Bug Report through private message. 
Provide observations of what you saw happen right before the bug report was taken. Please indicate the local time when you observed the behavior.

 

Best regards,
Zeke
Motorola Support


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9 Posts

08-24-2015

FR

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  • Message 12 of 163

Re: Random Shudown on Moto G8 Plus

2019-12-05, 18:37 PM
Just to inform you that for my side, i don't have any reboot, since my post.

And i don't try your proposal.

So it is strange, but welcome :)
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1194 Posts

03-11-2019

US

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  • Message 13 of 163

Re: Random Shudown on Moto G8 Plus

2019-12-05, 19:04 PM

Hi OLR92,

 

Thanks for providing us an update. That is good to hear that the phone is doing fine. Let me know if you need anything else. 

 

Best regards,
Zeke
Motorola Support


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9 Posts

11-28-2019

DE

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  • Message 14 of 163

Re: Random Shudown on Moto G8 Plus

2019-12-10, 9:44 AM

Hello Agent_Zeke,

 

After the battry reached below 80% the phone does not reboot.

I charged the Phone again after the battery reached 20% on Sunday evening 8-12-2019

Monday morning I saw that the phone rebooted during the night.

On Monday evening I heard the phone rebooting at 21:34. I then made the crash reboot as you requested

I wil send you the crash report via pm. 

 

Erwin

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1194 Posts

03-11-2019

US

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  • Message 15 of 163

Re: Random Shudown on Moto G8 Plus

2019-12-11, 14:11 PM

Hi  Erwin1974,

 

Thanks for sending the bug report. I have already forwarded this to our engineers. We will reply back to your post once we heard back from them. 

 

Best regards,
Zeke
Motorola Support


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1194 Posts

03-11-2019

US

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  • Message 16 of 163

Re: Random Shudown on Moto G8 Plus

2019-12-11, 16:41 PM

Hi Erwin1974,

 

For now, we suggest deregistering all of the Fingerprints on your phone. Let me know if this helps.

 

Best regards,
Zeke
Motorola Support


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9 Posts

11-28-2019

DE

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  • Message 17 of 163

Re: Random Shudown on Moto G8 Plus

2019-12-11, 17:45 PM

Hello Agent_Zeke,

 

I Just removed alle fingerprints. 

Again I did not have any reboot after charge level reached below 80%. 

I will charge the phone tonight and see if it reboots. 

 

Erwin

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1194 Posts

03-11-2019

US

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  • Message 18 of 163

Re: Random Shudown on Moto G8 Plus

2019-12-11, 18:59 PM

Hi Erwin1974,

 

Thanks, please do keep us updated if the phone will reboot or not. 

 

Best regards,
Zeke
Motorola Support


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3 Posts

12-03-2019

CO

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  • Message 19 of 163

Re: Random Shudown on Moto G8 Plus

2019-12-11, 19:08 PM

Hi Zeke

 


I did the same as Erwin did and erased all the fingerprints I had on my cell phone.

 

I already have it 100% charged, hopefully it will not restart, if something strange happens I post it here.

 

Greetings, cahemobu.

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3 Posts

12-11-2019

MX

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  • Message 20 of 163

Moto G8 plus restarts randomly

2019-12-11, 23:01 PM

My moto G8 plus has been restarting by itself out of nowhere. I have battery around 60-80% and suddenly the phone restarts. Sometimes it happens twice a day or more. 

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