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11-18-2019

FR

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Wifi call on Orange network in France

2019-11-18, 19:56 PM

Hi,

 

Can the G8 (or G7 by all means) support WiFi calls in France on Orange network? Orange do support it, tested with both Samsung and iPhone with success.

 

Suggestion: seeing that the question is being posed quite a few times maybe a stickie somewhere with all that should work and does work listed?

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8752 Posts

03-05-2018

US

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Re: Wifi call on Orange network in France

2019-11-20, 15:31 PM

Hi Malm06,

 

Thanks for your interest. I tried to search this on Orange carrier but I can't find certain documentation. I'll ask around and I'll let you know here once I have a confirmation. 

 

Edit: I just got a confirmation from the team, the Moto G8 Plus doesn't have WiFi calling on Orange carrier. Let me know if you have further questions. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

11-18-2019

FR

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  • Posts: 2
  • Registered: ‎11-18-2019
  • Location: FR
  • Views: 41
  • Message 3 of 4

Re: Wifi call on Orange network in France

2019-11-21, 16:34 PM

Thanks Rich,

 

Out of curiosity, what is the problem here? It does support it on some networks I understand.

 

Is the standard not very well defined?

Is the implementation different between carriers?

Does the use of Wifi call require validation by Moto and/or the carrier in question for each phone?

It's being activated in the phone's software for each carrier's SIM or something?

 

Partly because I'm interested in general how this works, I have a hunch because I used to work at a handset manufacturer and experienced the Orange spec at close range as a product manager - but it was long ago... Partly because I wonder if I can request from Orange to accept the phone for Wifi calls.

 

//KM

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8752 Posts

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Re: Wifi call on Orange network in France

2019-12-02, 21:00 PM

Hi Malm06,

 

If you're asking if it's a hardware issue, we don't think so. These requirements are worked out mutually by the carrier and the manufacturer. While your request could help Orange understand the demand, it's not a simple thing to activate this based on isolated requests. (Don't want to give the impression that it's just flipping a switch! There is an involved certification process.) Hope this helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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