Motorola Community

Moto G Phonesmoto g8 plus
All Forum Topics

0 Posts



2 Signins

11 Page Views

  • Posts: 0
  • Registered: ‎02-10-2020
  • Location: US
  • Views: 11
  • Message 1 of 1

screen goes black but remains "active" during call resulting in unwanted actions during call

2020-02-20, 15:09 PM

Hello, as described in subject - i have the standard protective case on the phone so no blocking of the sensor and i have tested in safe mode... I hold the phone to my ear in a normal fashion (not my first phone - checked with other persons)

Multiple occasions when i end the call i find myself in the battery menu or in the widgets foor the screen.

In a few occasions i started a second call or answered a second incoming call, putting the other on hold... 

It seems as if - altough the screen goes black - i can manipulate with my ear or cheeck?? 

this is very frustrating, i cant' find anyone with the the same complaint. 


Can anyone help me please - this is very frustrating.

Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop