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neerajas95
Fanfold Paper
Posts: 4
Registered: ‎04-21-2017
Location: IN
Views: 55,069
Message 5 of 138

Battery not charging in Moto M

Moto M is not charging when I plug it in. The lightning bolt indicating the charging status is displayed. Also, the phone displays 'charing' in text when the phone is locked. However, the battery percentage is not increasing. The problem actually started a couple of days ago when I noticed that if I use the phone while charging (light usage, not battery draining games), the charging slows down, and almost stops completely if I start browsing. It took almost 5-6 hours for the battery to reach 70% from about 15%. And today it got worse when it stopped charging completely! The charge actually went down while the phone was plugged in! The phone is not even six months old. I had hopes of getting a Nougat update soon when I bought a stock android. Forget the update( for Moto M is not even listed among the phones to get the update), I had at least expected a good battery.

nems8484
Blue Screen Again
Posts: 4
Registered: ‎03-22-2017
Location: IN
Views: 41,544
Message 1 of 138

Moto M Unable to charge

After 3 months My Motot M unable to charge and now gets drained completely. Nothing I can do now. Also Support center is not accepting Moto M device for repair saying the support of the device is not yet started.

 

Regards,

Namra

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,309
Registered: ‎02-02-2016
Location: US
Views: 41,533
Message 2 of 138

Re: Moto M Unable to charge


@nems8484 wrote:

After 3 months My Motot M unable to charge and now gets drained completely. Nothing I can do now. Also Support center is not accepting Moto M device for repair saying the support of the device is not yet started.

 

Regards,

Namra


Which service center? Have you tried another?

 

Have you tested your phone in safe mode or tried charging while turned off?


* Search box is your friend * I don't respond to PM if question belongs in forum
nems8484
Blue Screen Again
Posts: 4
Registered: ‎03-22-2017
Location: IN
Views: 41,510
Message 3 of 138

Re: Moto M Unable to charge

Now my Moto M is completely drained. Unable to charge with any c-type charger. A day before Moto M drained, device was not detecting any C-Type cable. Probably there is problem with charging socket in the device.

I visited one of the service center here in Ahmedabad but didn't visited another.

nems8484
Blue Screen Again
Posts: 4
Registered: ‎03-22-2017
Location: IN
Views: 41,509
Message 4 of 138

Re: Moto M Unable to charge

As device is drained completely, it is switched off.

Nothing happens when kept charged for more than 30-40 mins.

Moto Sr Moderator
Moto Sr Moderator
Posts: 4,233
Registered: ‎02-25-2016
Location: US
Views: 54,343
Message 6 of 138

Re: Battery not charging in Moto M

have you tried a different charger?

*the search bar is your friend*
-This is a peer to peer support forum, MOTOXPRTs are volunteers, not Motorola employees
neerajas95
Fanfold Paper
Posts: 4
Registered: ‎04-21-2017
Location: IN
Views: 54,323
Message 7 of 138

Re: Battery not charging in Moto M

Yup! The same problem persists.
Senior MotoAgent
Senior MotoAgent
Posts: 3,431
Registered: ‎10-05-2016
Location: PH
Views: 54,313
Message 8 of 138

Re: Battery not charging in Moto M

Hi neerajas95,

 

Try to recalibrate the battery.

 

To calibrate the battery Hold the power button until the phone reboots > Plug into the supplied charger > to see if that will charge. Once it is charging, try to charge to 100% > Leave on the charger for at least an additional hour and see if that would have the same thing new.

 

Regards,
Jess
Motorola Support

neerajas95
Fanfold Paper
Posts: 4
Registered: ‎04-21-2017
Location: IN
Views: 54,270
Message 9 of 138

Re: Battery not charging in Moto M

I guess that worked. Thank you!
neerajas95
Fanfold Paper
Posts: 4
Registered: ‎04-21-2017
Location: IN
Views: 54,235
Message 10 of 138

Re: Battery not charging in Moto M

It worked for two days. But now I'm back in the same situation. Please help.

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